When patients require a copy of their medical records for personal or insurance reasons, they must contact the medical facility where their data are kept and request copies. Because there are numerous processes involved in Medical Records Retrieval, it may be a lengthy and complex procedure. In addition, some hospitals are unhelpful in the process, and others are just confused about the process or utilise inefficient processes for providing medical information, further complicates issues. Order Medical records have established a retrieval procedure that allows us to get copies of your records faster and more efficiently than anybody else. We have found a retrieval procedure that will enable us to get copies of your records quicker and more efficiently than anybody else.
Steps of Record Retrieval
There are numerous procedures you must follow to get copies of medical records reterials from healthcare providers. Because the process might be confusing for some, we’ll simplify it down for you. In addition, we provide a safe method to get records.
1. The patient initiates the record retrieval procedure in the first phase. First, the patient contacts us directly or has an insurance agent contact us on their behalf and requests that we get copies of their medical records on their behalf.
2. We proceed to the next phase of the records process after collecting the relevant documents from the patient and insurance provider. This phase involves contacting the medical facilities that have your records and submitting a request for Medical Records Retrieval. This may include contacting numerous facilities/offices to determine the specific location of your documents. We offer our request via fax or letter if they do not accept fax once we have located the proper doctor at the correct facility.
3. We follow up with the facility in the third step to confirm that our request was received. If the proposal were faxed, we would contact you later that day, and if the request was sent, please wait 3-5 days for it to arrive at the facility. We’ll keep calling the facility until we hear from a live person on the other end of the line confirming our request has been received. We ask for their average turnaround time (the number of days it takes them to bring us back records) and emphasise the urgency of our requests after we’ve received confirmation. If our proposal is not accepted, we will repeat the faxing/mailing procedure until it is.
4. We will either send out our trained field agents to scan the data from the institution, or the facility will fax or mail the documents back to us, whatever way the facility wants. We pay the institution the appropriate amount when the records are collected.
5. When we get the copies of the records, we scan them into our secure database, where our Quality Control staff reviews them. The documents must go through two rounds of Quality Control to verify that they contain all necessary information, are correct, and are readable. Finally, we contact the facility if there are any difficulties with the records and acquire whatever is required.
6. The records are ready for distribution after passing through our Quality Control department and being double-checked for correctness. Then, we can either email you a link and a password so you can securely retrieve your records online, or we can ship them to you overnight. The procedure is complete after you have gotten copies of your documents.
Obtaining copies of your medical data does not have to be a time-consuming procedure. We have been collecting medical information for many years and have always given dependable service to our consumers. For assistance, please get in touch with us or visit our website.
