As more people are allowed to go outside of their homes, there are still a few who tries to avoid going out to shop or shy away from large crowds amidst the COVID-19 pandemic. Most of us would still want to buy everything we need online, except for groceries. We rely on people to deliver the goods to our doorsteps. With the huge amount of trends in eCommerce and in business, delivery driver careers will remain on the mount. You’re probably reading this because you may already have a scheduled job interview coming! There are definitely a lot of job openings for drivers on all huge job boards. And we’re here to help you with the questions you may face in your interview. 

However, before we begin, don’t be nervous about your interview because the good news is, delivery and transport companies are having a hard time to hire enough drivers. This only means that you won’t have a strong competition in your interview, and they would even wish that you do an amazing job on the interview part, simply because they want to hire great drivers. 

 

#1 Tell Me About Yourself? 

Well, this is the most common and very first asked question in almost every job interview. So you must be well-prepared to sell yourself, but be honest too. Make sure that you inform your interviewer about your past and present related work experience. If you even have related work experience, tell it also because it will place you ahead of the competition. Also, it’s fine to talk about your hobbies and interests but keep it short and sweet. 

 

#2 Why Do You Want to Work as a Delivery Driver? 

When answering this question, you must show your enthusiasm for the job. Don’t make it sound like the job is your last choice, or even a fill-in solution–until such time you look for a better one. 

You may even tell them that you love driving and interacting with different kinds of people. You need to remember that this is what drivers normally do. Aside from that, you may emphasize the interviewer your great communication and customer service skills, highlighting that you have an amazing personality for this job. 

 

#3 What’s Your Typical Day in Work? 

The interviewer will definitely ask you about how you imagine a typical day at work. Here are 2 good answers to that question: 

  • You expect that the day will get busy, and normally work long hours. 
  • You want everything that you do to be as organized as possible.

You can also tell them that you visualize to have a route plan every day, driving through certain streets, areas, or cities depending on your delivery location, contacting the customers and delivering the items to their doors. You may even add that you plan to call all customers in the morning, assuring about their location throughout the day, in order to prepare your directions more successfully. You should ensure them that you understand at some days you won’t be able to finish delivering all goods until 4 pm, and possibly work overtime. 

 

#4 What’s Does Excellent Customer Service Mean to You? 

It’s pretty obvious that having remarkable customer service as a delivery driver is definitely a must. To answer this question, you need to say that excellent customer service includes updating the customer in advance about your expected time of arrival (either calling them or by a message), always be respectful and friendly when communicating with them, and delivering the parcels right into their doors as long as it’s possible, and etc. You must make sure that you understand the influence and consequences of your daily behaviour in work on their company or business, and that you will do your best to provide excellent customer service. 

 

#5 Are You Qualified to be Our Delivery Driver? 

For you to answer this question, you need to understand the job description and come up with a list of skills that you are required to be successful for the work. Then ensure the hiring manager that you have those skills needed for the position. 

Here are the top answers to the questions. Remember that this question is the most important: 

  • Tell them that you are great in communicating with people which will make it easier for you to work well with customers and co-workers. 
  • Say that you are great at math and will not have any problem with making change. 
  • Ensure them that you are a fast learner and can adapt to learn the computer system when taking orders. 
  • Lastly, assure them that you pay attention to details and customers will definitely receiver their orders correct the first time.