More than anything else, communication plays an important role in the hospitality industry. Using VoIP for hotels gives you an effective communication system that enables you to accommodate the needs of your guests and provide quality service at the same time. 

VoIP phones have changed the hospitality industry for the better because it addresses key problems and brings significant upgrades to the hospitality phone system. 

Benefits of VoIP for Hotels

Lowered costs

An analogue hotel phone system is more costly to maintain than VoIP. It requires expensive hardware and infrastructure to operate and a dedicated IT team to support the whole system. Any expansion calls for additional cables and wiring, and on top of that, outbound phone calls have a higher fee.

Adopting VoIP phones for hotels rolls your broadband and phone into one service. All it takes is a VoIP service provider to set up and maintain the system. With this, all calls, local or international, are now made via the internet. When expanding, costs are limited to new phone units since cables and wirings are no longer needed. 

Using VoIP phone results in lower costs and makes your hotel future-ready. When it comes right down to it, VoIP is more practical and cost-effective than a traditional phone system.

Better communication

Running a hotel is not an easy task. Poor communication among the different departments can derail hotel operations easily. Utilising VoIP phones for hotels can help prevent this.

Having hotel phones connected to the internet can make for more efficient hotel operations since communications are done faster and instantaneously. Using VoIP phone system results in a unified system wherein hotel staff can send and receive information more conveniently, ensuring everyone is on the same page, especially for critical tasks.

Improved service

Excellent service is one of the critical components of hospitality. Every hotelier aims to provide this to all their guests. The problem with old hospitality phones is that it doesn’t offer any additional features that enhance the guest experience. It only performs a basic function, which is to make calls. 

Several applications for improved service and productivity come with the move to VoIP phone systems. These new features can help automate requests or process a guests’ needs faster, which we will discuss in a later section.

Less system maintenance

With VoIP phones, the broadband and phone service is now under one unified system, managed and maintained by a separate service provider. This means that the maintenance, servicing, and upgrades are now the responsibility of the service provider, not the hotel.

This ultimately leads to more significant savings for your hotel, without the overhead costs of hiring in-house maintenance staff for your phone system.

Why Hotels Should Switch from Traditional Phones

 

Guests love nothing more than to have an extraordinary experience in the hotel they’re staying. What’s excellent about installing VoIP phones is that it presents an opportunity for you to provide an improved guest experience and have more efficient operations while being cost-efficient as well.

Tangible savings

One of the most tangible reasons to switch is that using VoIP phones for hotels cost less to have and operate.

An analogue phone requires built-in infrastructure, making any expansion costly due to the additional hardware needed, as we previously mentioned. On top of that, hotels have to manage and maintain the systems themselves, adding to overhead costs.

 

Switching to VoIP hotel phone systems significantly cuts down spending in different ways: 

  • First, phone call charges are reduced to a fixed fee since every call is made via the internet.
  • Second, it takes away the cost of infrastructure, hardware, repairs, and maintenance. 
  • Third, there will be no need to have a dedicated IT team to manage your phone system. 

 

The headaches of maintaining your old phone network disappear when you use VoIP phone systems.

This time, hoteliers will rely on VoIP service providers like VoIPTech to install and manage the system. VoIPTech offers cloud and unified communication solutions like VoIP for Business, broadband services, and even call centre software with different packages suited according to the needs of your hotel. 

Features for hospitality

Hoteliers can focus on their core business by adopting VoIP, instead of having to divide their attention in maintaining a traditional phone system.

 

While traditional hotel telephones offer a way to communicate through voice calls, it’s been proven that calls made with VoIP phone systems have better quality versus analogue phones. Yet in today’s day and age, communication goes way beyond voice calls and call quality. 

Guest experience is improved when you have VoIP phones for hotels because of the advanced features it offers. 

One is the ability to build interactive menus so that guests can make enquiries, reservations, and service requests through their VoIP devices, among others, without the need for hotel staff assistance. 

There’s no need for guests to call and wait on the line for someone to pick up the phone just to get something done. This is a great way to have guests attended to immediately, which they will appreciate.

Hotel managers can also take advantage of VoIP technology to run operations better than ever. VoIP phones have features like a Customer Relationship Management system, which improves customer service by giving hotel staff quick access to the guest’s details. 

Using VoIP phones for hotels give you features like advanced forwarding, instant messaging, and time attendance software. These help managers and staff from different teams communicate easier, faster, and be more productive. A call barge feature also allows managers to enter training sessions unannounced to do quality checks. 

All of these contribute to better service, none of which are available in old hotel telephones. 

 

Improve Hotel Guest Experience by Switching to VoIP

 

For the hospitality industry, VoIP is the way to go. It costs less and is easier to maintain. Furthermore, improved communications and service can take your hotel experience to the next level. Guests will greatly appreciate these improvements, which will lead to more visits and successful hotel business. 

Ready for VoIP for hotels? Head on to https://voiptech.solutions/ to find the best unified-communication package for you. Or you can send us an email at [email protected], or give us a call at 0203 745 0201.