Nowadays, the managed services business model provides tremendous opportunities to address the growing customer demand for IT outsourcing. The idea of managed services in the clouds implies partial or complete abandonment of its own IT department in order to reduce the cost of IT systems administration. These services perform the various functions of the IT department. Such services are needed to relieve the company from the burden of maintaining IT systems and monitoring processes that require round-the-clock support in order to deploy new infrastructure. The company and the provider of managed services enter into an agreement, which includes an SLA (Service Level Agreement). The SLA prescribes the requirements for the service and the provider’s responsibility for the quality of services.

Managed services include handling, uptime and overall performance of your system. This service is available on both colocation and dedicated servers. This is a type of IT outsourcing that implies a flexible consumption model in accordance with the changing needs of your business. Whatever tasks you perform, from the organization of reliable and secure data and voice communications, administration and optimization of the IT infrastructure to HR automation, the managed service team is always ready to help.

Basically, large and medium size of a business transfer of IT infrastructure administration and support work to a company that professionally deals with subscription IT services. Such companies can solve a wide range of issues, from computer maintenance and server administration to programming and hosting.

Well! In this guide, we provide a detailed description of five compelling reasons to outsource managed IT service support.

Table of Content

Reasons To Choose Managed IT Services



  • Provide Independent Monitoring and Professional Support
  • Reduce Risks
  • Bring New Resources for Business Development
  • Keep Everything Under the Budget
  • Round-The-Clock Technical Support


Reasons To Choose Managed IT Services

Provide Independent Monitoring and Professional Support

The main reason for hiring a managed service provider is to offer independent monitoring and professional support, which are specially designed to prevent unexpected failure of system availability. The increase system uptime, which ultimately improves employee productivity and therefore profitability of the company.

Managed IT services benefits also include predictable costs and effective use of technicians who are expected to either prevent problems or detect them early. The MSP’s range of services covers both basic monitoring and support, which can include security, data storage and disaster recovery, technology and software updates, help desk, firewall, IDP, etc.

Reduce Risks

When self-administering, you will have to think about how to organize disaster recovery of the infrastructure, save important data, and provide round-the-clock monitoring of critical services. In the managed service model, the provider assumes all the risks specified in the SLA like downtime and infrastructure failures beyond the level specified by the agreement. Managed Services allows you to organize the continuous operation of the necessary services at minimal cost, round-the-clock monitoring of IT systems helps to predict and solve emerging problems.

Bring New Resources for Business Development

By outsourcing the administration of IT infrastructure, the company can free up employees for business development. Outsourcers are involved in the routine, and perform tasks directly related to the core business of the company. If a business needs internal changes like the introduction of new processes and technologies, scaling, the launch of new products, then managed services lead to a restructuring of the infrastructure and the IT department.

Such services make it easier to implement and change business processes and bring new products to market. Outsourcing reduces research and development costs, allows you to scale your IT infrastructure on time, adjust the operation of IT systems in accordance with market conditions and customer needs. In addition, it simplifies access to new applications, products, technologies emerging on the market.

A Managed Services provider is often also a provider of cloud services, machine learning, and the Internet of Things. Thus, it is easier to invest in new technological areas, so the company makes fewer mistakes when introducing innovations, and quickly begins to use them with maximum benefit. The provider’s specialists work with a wide range of technologies. They are also able to use their capabilities in the cloud and integrate them into the company’s business processes.

Keep Everything Under the Budget

If your own IT department works to maintain the IT infrastructure, then administration costs are not always predictable. Peaks in demand for the holidays, sudden failures and subsequent recovery work – all these change the load on the IT system and the IT department. Paying managed services by subscription makes the costs of maintaining the IT infrastructure predictable. Because the company knows how much it pays to the provider for support, and a certain amount can be budgeted to renew the service. The price that a company pays for ongoing infrastructure support is calculated based on the needs of the business and can be optimized. It further eliminates unnecessary services or replacing them with others.

Round-The-Clock Technical Support

The IT infrastructure administration and round-the-clock technical support of managed services monitor the customer’s equipment and applications, help prevent and correct failures, organize continuous and efficient system operation, backup and recovery.

Also, the provider’s administrators can perform one-time tasks. The managed IT company has the necessary tools and competencies to solve a variety of tasks, whether it is choosing a configuration for new equipment, setting it up, laying a network or consulting on technical issues. Since the services are provided in a comprehensive manner and by one performer, efficiency increases and situations are excluded when interference in one system disrupts the work of another.


Managed service provider specialists can act as experts to help a company transition to new technologies. Typically, cloud providers have a lot of expertise in developing and deploying new services. These services help businesses lower maintenance costs and increase flexibility.

For example, the specialists of managed IT services in Melbourne assess the readiness of the infrastructure for the move, carry out preparatory activities, accompany the migration to the cloud, check the correctness of the services and applications, and train the company’s employees. So, choose such companies wisely.