Business problems are a matter of worry but are manageable if there is an online issue management system implemented. The help desk department plays a vital role, however, the support agents must be provided with necessary ticket identifying & resolving systems that reduce the operational costs, systematize ticket handling process, pre-define response & resolution time, and more.
For all the businesses, Talygen is providing comprehensive online ticket management software that helps IT managers to keep business running smoothly without any failure. The software has provided departments a platform to raise tickets and get them resolved faster.
Reasons to Choose Talygen’s Issue Tracking Software
- Omni Channel Support
- Seamless Request Categorization
- Priority-Based Ticket Management
- 24/7 Help Desk Support
- Automation of Repetitive Tickets
- 3rd Party Client Support
- Real-Time & Continuous Feedback
- Centralized Data Management
- Built-In Project & Productivity Status Reporting
- Effective Communication & Collaboration
No matter it’s about computer breakdown, software complications, or more, Talygen is here to help you. Learn more about our online ticketing solutions.
About Talygen
Since 2009, Talygen gained a foothold in the market by providing an industry-leading SaaS platform to businesses to help them automate and regulate remote work. The all-in-one Talygen, cloud-based solution empowers all-sized organizations and brings them the comfort of managing the entire business efficiently. This fully-featured web-based application is available in 15 languages worldwide to assist clients and users customize and systemize workflows on the go.
Building better client & customer experience in businesses is challenging. Lack of IT Support increases inefficiencies and technical complexities which further impact the sales and revenue. Automating internal departments functioning and resolving client’s complaints is easier nowadays with a helpdesk ticketing system software.
Talygen’s feature-rich ticket management system helps in the quick resolution of IT problems that businesses encounter. The tracking history in the thread provides a quick view of tickets resolved by multiple agents for unlimited clients. The system provides automatic reminders and alerts to update customers about the ticket status.
Additionally, the ticket locking time duration configuration by Company Admin allows the agents to reopen tickets within a specified period. Plus, the users can customize follow-ups, task dependencies/relationships, and more.
For the best-organized ticketing system, get Talygen today! Book a demo for free!
