We are well aware of how small businesses are different from supermarkets. These retail stores don’t always rely on software to keep track of the business. The owners meticulously maintain the record books and supervise every single aspect. They accept cash payments most of the time, though now we can see many retail stores accepting UPI payments as well. Not all of them prefer the debit card or credit card payments.
The bills are handwritten and calculated using a calculator. We won’t find a computer or a touchscreen, a barcode scanner, etc. in these stores. While we cannot deny that they have always been good at customer service, times have changed. People are always in a hurry and demand faster service. Adapting to the current times has become important to retain customers. Not just faster billing but offering discounts, exclusive deals, and special offers to has become common.
Don’t we have customer accounts with various supermarkets? We give them our name and phone number so that they can add the points from our purchase to the account. These points can be redeemed later for cash discounts or other gifts. And when a retail store doesn’t offer such benefits, customers tend to move away to other stores.
Small businesses run with limited investment, unlike the larger stores. Spending money on software might seem to be an unnecessary burden. But when the Retail Billing Software in India is cost-effective and offers numerous advantages, small businesses can also start using the software. Moreover, if it saves them time from having to physically maintain record books, they can spend it on improving their marketing strategies.
From marking fresh produce separately to automatically applying taxes and generating accounts, the software can handle just about every aspect of the business by integrating them together on a single platform. In fact, businesses can replace the physical copies of the bill by sending billing information via SMS or email to customers.
Many companies are providing retail billing software exclusively developed for small and medium businesses. The companies install the software and provide extensive video tutorials to learn about using the software. The interface is simple and easy to use. With basic training, employees can start using the software in retail stores. As most of the tasks are repetitive, employees who can use computers will find it easy to work on the software.
Auto offers are the offers that appear on the interface during billing. If a product has any special offers or discounts, the details are highlighted. The employee will inform the customers about the same so that they can decide if they want to avail of the offer.
- Manage Returns and Refunds
Sometimes customers wish to return or refund a particular product for various reasons. If the reasons fit the guidelines of the store, the product will be accepted by the store. But it depends on the policy of the store to decide whether the customer can get a refund or will have to exchange the product for another one. This change in stock will be updated to the database when the software is used to edit the previous bill of the customer and generate a new one.
- Allow Advance Booking
While this is not applicable to all retail stores, it can be used if a particular stock is in demand or will be released shortly into the market. Spas and salons use advance booking feature with more frequency. They book appointments for customers in advance so that none of them have to wait for long or come back again.
- SMS/ Email Notifications
As mentioned earlier, the Retail Billing Software in India can send notifications to customers about new product releases, their reward points, purchases, etc. By linking the customer database with SMS notifications, owners can send personalized product suggestions to customers based on their purchase history.
- Manage Fresh Produce
Fresh produce such as vegetables, eggs, bread, etc. have limited usage and date and have to be sold accordingly.
By adding codes for each product, they can be categorized based on the date of expiry, type of the product, brands, etc. This will help in comparing how similar products from different brands are competing. Knowing which one is having more sales can help enterprises order inventory.
Billing software can be used to generate accounts and tax reports. Owners need not have to spend hours of their time calculating the GST they have to pay. They can get the final amount from using the software and make payments directly. This will ensure that they pay the GST on time and do not end up with penalty charges. The companies will help owners find the best billing software based on the type of business.