Artificial Intelligence (AI) is a technology that is here to stay and to help brands optimize the way they work. Within this type of applications we can include  chatbot tools , which have been applied in countless businesses -large and small- to improve the quality of customer service .

The importance of chatbots for eCommerce

In the world of sales, not responding to a customer in a timely manner is the same as losing a customer. Having some of these tools will ensure personalized, automatic and immediate attention. 

We can define chatbots as tools based on artificial intelligence (AI) that are capable of simulating a conversation with a user in a totally natural language, through instant messaging applications, websites, telephones or mobile applications emulating a human operator. .

Undoubtedly, they present endless advantages, both for companies and for their customers. For the former, when it comes to managing customer queries more efficiently, resolving doubts or offering products in an automated way that does not involve constant human resources, and for the latter, it has the advantage of offering them 24/7 service , adapting to the channel they prefer.

The best chatbot tools for eCommerce

Before starting the tour, remember that this is a live list, so if you think that we have not included a tool that should be, do not forget to leave it in the comments and we will take it into account. That said, arranged in alphabetical order, these are the main chatbot tools that you should have on file if you require the installation of any of them in your digital business.

The best chatbot tools…

Aivo

The first chatbot for eCommerce that we want to mention is Aivo , an expert tool in various digital services, among which are conversational bots with Artificial Intelligence. The implementation of this tool in businesses allows a dialogue between clients and the brand, in a natural way, through any digital channel, resolving queries instantly.

According to what they themselves declare on their website, to date they have already reached more than 300 million interactions, of which 78% of conversations have been resolved without the need to involve any agent.

  • Year of foundation: 2012
  • Country: Argentina

Aunoa

Aunoa is a Conversational Artificial Intelligence company that offers solutions to transform and improve the way of communication between people and companies and institutions through Chatbots. You can accomplish integrations, AI training, and go live in as little as 2-3 weeks.

It integrates with the main commercial CRM, support, call center, eCommerce and payment software , and adapts to the most used communication channels: WhatsApp , Twitter, Facebook, Telegram, Skype, Instagram, Alexa , among others.

It offers a system for transferring conversations from the chatbot to the online chat with call centre personnel, training and continuous improvement of conversational bots and permanent supervision to guarantee the best service.

Its bots can make prior appointments , conduct surveys, vote and document management, facilitate electronic signatures (instances, requests, procedures, contracts), enable online payment gateways and systems , among other features.

You can request a free demo tailored to your needs.

  • Year of foundation: 2019
  • Country: Spain

beepychatbot

This tool defines itself as a chatbot adapted to the needs of your company, capable of personalising itself by adapting to the characteristics and requests of all its clients .

Beepy Chatbot integrates the catalogue of business products and services, making offers to customers based on their needs, in addition, of course, to trying to solve customer service issues completely immediately and 24/7 .

  • Year of foundation: 2011
  • Country: Spain

Bot Lovers

This tool was created to help and support companies to understand and properly use this channel, improving the user experience and automating processes to free the human factor from this type of task.

Some of the clients that have already trusted Bots Lovers are El Corte Inglés , Ron Barceló or Volkswagen.

  • Year of foundation: 2007
  • Country: Spain

Centribot

Centribot is a bot module of the Centribal platform , which is integrated into channels such as WhatsApp, Facebook Messenger, Telegram, ticketing tools such as Zendesk, and eCommerce platforms. With it you can create, train and manage the bot in a simple and intuitive way through guides and tutorials. It also has 24/7 support, maintenance and file recovery .

It accompanies the user from his welcome until he becomes a client, offering a personalised service in the management of incidents with the aim of increasing your loyalty and sales ratios.

  • Year of foundation:  2012
  • Country: Spain

chatra

It is a functional and easy-to-use software for websites that allows your customers to get in touch in real time via chat (or message when you are offline) so you can answer questions, solve problems and help them in the purchase process.

It is installed by embedding your widget code on the web. It allows you to consult the list of visitors who are online at a certain time to start a conversation manually, design a bot prepared to collect contact data and other customer details, contact a customer proactively as soon as they have a problem and even invite customers who have been to the cart page to chat to checkout.

It offers a free permanent operator service and two plans of €15 and €23 per agent per month, with a free 10-day trial.

  • Year of foundation:  2014
  • Country:  USA

Chattigo

With the Chattigo bot you can have simultaneous conversations with several clients through different channels and multiple campaigns. The system identifies each service with personalised classifications and classifies each contact with the client.

In addition, it has tools such as frequently asked questions, typical phrases, important notes or scheduling, among others, that help optimise your attention. Its interface is friendly, simple and automatable . In a few steps you can already run your campaigns, configure them and start working.

You can also generate reports that adapt to your strategies to speed up your decision-making and monitor chat and agent control in real time.

Currently, it has 12 integrated channels managing in a unified way the main contact channels such as WhatsApp, Webchat, Instagram, Messenger and Twitter. At the same time, it can be integrated with 12 of the main CRMs such as Salesforce, Hubspot , SAP, Zendesk and VTEX.

  • Year of foundation:  2015
  • Country: Chile

Customer

Cliengo is a chatbot aimed at improving the experience of those who visit your website, converting them into customers and scaling the level of sales of your eCommerce . This tool immediately responds to inquiries through a  personalised conversation with quick and automatic responses , or intervened by your sales team  when a business opportunity is detected .

You can customise the window name, colours, logo, language and greeting time of your chatbot, adapt the conversation you want to have with your customers when they are browsing the website, configure quick  responses that guide and provide more information about your business, configure business hours so that the chatbot responds when your advisors are not available, capture data , among many other options.

In addition, Cliengo integrates with the technologies that your company already uses and generates reports that will allow you to optimise omnichannel service . Here you can see a real example of how the tool works.

  • Year of foundation: 2017.
  • Country: Argentina.

HelloMyBot

This tool defines itself as an ideal bot creation platform for all companies and developers who want to enhance their conversational marketing by building intelligent chatbots that, in addition to having an immediate impact on business, can be applied to any instant messaging (Facebook, WhatsApp, etc.). Telegram, Slack, etc.) as well as in a desktop version (via webchat).

  • Year of foundation: 2017
  • Country: France

https://www.youtube.com/watch?v=dJbZTA6B3TQ

chat-tonic

It is a flexible , customizable and intelligent bot development solution that allows you to improve links with customers , increasing sales and generating efficiency improvements.

The tool has easy integration with webchat, WhatsApp, Messenger and Telegram, channels that ordinary users already know more than enough, so we will feel extremely familiar with them without having to start a new process.

  • Year of foundation: 2016
  • Country: Argentina

iAdvize

This tool guarantees chatbots available 24 hours a day with your own chats or by integrating a third-party chatbot. With the use of AI, it manages to respond to a large volume of queries in a short time, qualify the needs of its visitors and escalate the queries to human agents or experts when necessary. Its main objective is to improve engagement , which is why it gives important space to impact measurements with more than 150 KPIs that help you better understand your customers.

  • Year of foundation: 2010
  • Country:  France

Invest

Inbenta is an expert company in conversational and transactional Artificial Intelligence, which has its own chatbot, which they have named InbentaBot . A highly conversational chatbot that is aware, at all times, of the context in which each client finds itself, thanks to its Artificial Intelligence and Data accumulation.

  • Year of foundation: 2005
  • Country: Spain

Infobip

Infobip is a global leader in omnichannel communication, helping brands create meaningful relationships with their customers through a single-interface, scalable and easy -to-use communication platform. It allows you to switch channels and conversations from websites and mobile applications, while maintaining a complete conversation history.

With this tool you can direct customer inquiries to the right agent and provide them with the history and context of customer conversations so they can provide personalized support. It will also allow you to predefine answers and save them to answer frequently asked questions at the click of a button.

Plus, your agents read what the customer is typing in real time, giving them a head start on searching for the right answer and responding quickly. And if not, with  chatbots you will have 24/7 friendly support for your customers, lightening the load on agents.

There is no price data on the website, so you will need to contact the sales team.

  • Year of foundation: 2006
  • Country: England

Intercom

Intercom ‘s chatbots and live chat will help you capture more leads and guide them through the process to conversion while they’re active.

One of his clients, Jesús Requena (Growth Marketing Director) of Unity has assured that “by engaging visitors on our website with Intercom’s Messenger, we have increased the conversion rates of our visitors by 45% ”.

  • Year of foundation: 2011
  • Country: USA

landbot

Landbot is a Spanish startup that stands out for its chatbot builder in no code format , a feature that allows you to create and manage a custom bot without programming knowledge. It’s a good solution for small businesses that don’t have enough capital to afford large development teams.

Chatbots are active 24/7 , they are conversational and respond instantly through different channels, such as Whatsapp and Messenger, from one place. You can also integrate your CRM through Zapier, Webhooks, or directly with Salesforce.

You can try all their products for free and then keep a basic plan at no cost or purchase the Starter (from €30/month), Professional (from €80/month) and Business (custom) plans.

  • Year of foundation: 2017
  • Country: Spain

live beep

In addition to the chat service, this tool has features for chatbots, video calls, messaging in social apps, email marketing and social ads campaign manager . It integrates several data collection chatbot templates, which operates in 14 different languages ​​and is very easy to activate.

It shows the inquiries received through Whatsapp, Facebook Messenger and Telegram in the same panel, it has assistance guides, follow-up with a ticket system and push notifications , among many other options.

You can try the tool for 240 hours and then choose the plan that best suits your needs, with a base of €23.20/month (1 operator, 1 domain, 500 leads ) up to €71.20/month (10 operators, 5 domains, 2,500 leads).

  • Year of foundation: 2011
  • Country: Spain

Oct8ne

Oct8ne’s software offers automated responses to your customers in less than a second. You can choose the AI ​​or chatbot system to serve your customers 24/7 and when they need personalised advice, the bot will transfer the conversation to an agent.

Thanks to its co-viewer , the agent can interact in real time with the user through images or videos to advise and suggest different products by adding them directly to the cart. It has predictive algorithms that allow you to detect when is the best time to contact a customer.

It has 4 subscription plans, with a 14-day free trial.

  • Year of foundation: 2015
  • Country: Spain

Olark Live Chat

Olark is a chatbot and customer service software that seamlessly aligns with a company’s business goals, through customization, automation, and reporting, as well as up-to-the-minute, live chat metrics. It has more than 12,000 clients internationally.

  • Year of foundation: 2008
  • Country: USA

SendPulse

This tool allows you to create and customise smart chatbots for Facebook, Telegram and WhatsApp , and manage them from your smartphone through an application that you can download for free from the Google Play Store or App Store.

With the bots you can automate conversations and provide 24/7 support to your customers. Depending on the channel, each bot will have its characteristics. For example, in Telegram you can inform, advise, sell goods and services, add text, images, files and buttons to your message and accept payments , among other functions.

In WhatsApp you will have pre-designed message templates available to facilitate a conversation with users. When a user starts a chat with you, you will be able to continue the conversation with them for free within 24 hours after receiving their first message. You’ll also access a wealth of analytics data like the number of messages sent, delivered, and opened.

On Facebook , you just have to log in from the “Messenger” section of SendPulse and create message flows that imitate real-time communication with a representative of your company. You will be able to organise the conversation logic in your chatbot based on the keywords that users type in the chat, such as “price”, “delivery”, “purchase”, develop a conversation scenario based on clicks and buttons, and access different metrics.

It has a free basic plan that includes up to 1,000 subscribers, up to 10,000 messages per month in all your bots, 3 bots (Facebook and Telegram), 10 variables, 1 RSS feed for automatic publication and API. Then, it offers monthly plans from €7.08 depending on the number of subscribers.

  • Year of foundation: 2015
  • Country: Ukraine

Service Form

At Serviceform they have created their own NLP framework that allows you to train chatbots to answer thousands of repetitive questions or search for answers in the content of your website. They also work with Google, IBM, Facebook and other NLP or chatbot servers.

Include images , videos, file uploads, screen sharing, video calls, voice messages, calendar meeting reservations or anything else you want.

It has 3 payment plans of €94.14, €203.83 and €367.55, and a more complete business plan with a personalised budget.

  • Year of foundation: 2017
  • Country: Finland

Tydius

Using AI , Tidio Chat’s chat bots recognize specific customer queries and can act on them (for example, answering questions like “where’s my package?”).

They can also save abandoned carts , retrieve user data, send welcome greetings, retain customers before they leave the site, offer discounts , among other features 24/7, and have easy-to-install software for live chat .

It offers a free plan with essential live chat, chatbot, and email features for micro and small businesses. The other plans vary between €10 and €18 per month.

  • Year of foundation:  2013
  • Country:  Poland

UserEngage

UserEngage is a powerful marketing automation tool that also includes chat and customer service automation software in one integrated ecosystem.

It allows users to collect data from potential clients , answer questions, advise, assign agents to specific conversations or send automatic messages through the advanced automation module, give a welcome message to each user who returns after 5 days, implement email campaigns and create custom chatbots , among many other possibilities.

It has a free option with up to 2,000 contacts and a variety of features. Payment plans range from $49 to $1,349 per month.

  • Year of foundation: 2015
  • Country: Poland

With something as simple as installing and enabling a widget , the WebsiteAlive tool makes it possible to engage in live chats with users and generate sales calls faster and more efficiently.

If no agents are available, users can also instantly interact with a 24/7 automated chatbot , which integrates with AliveChat and routes to any logged-in operator.

It has two plans of €25 and €42 per month , both with 1 operator licence and unlimited chats.

  • Year of foundation:  2004
  • Country:  USA

Zendesk

The Zendesk platform provides support anywhere customers want to reach you, and the conversation stays connected regardless of the channel used (messaging, live chat, social media , email, or phone).

This tool allows for group chats , third-party integration for customers to help each other, and has a support centre and forum.

It offers 3 plans of €49, €79 and €99 per month per agent, with annual billing.

  • Year of foundation:  2007
  • Country:  USA

We hope that the information in this article has helped you to improve the management of your online business.

If you have any questions or would like to add a tool that you do not see in the list, we invite you to comment at the end of the post so that we can add it in future updates .