CTI is a 9-month intensive case management strategy developed to help individuals 18 and older with mental illnesses who are going through critical transitions and have functional impairments that prevent them from managing their transitional needs appropriately. From initial contact through full-scale implementation and assessment, these phases outline a typical CTI consultation and training procedure. Each company is distinct, and stages may be tailored to meet your specific requirements. Carolyn will meet with you and your team for a 1-2-hour phone consultation to explore how CTI will be tailored to your specific population. Carolyn will investigate your service model, program goals, financing needs, time schedule, and desired outcomes. Carolyn will go to work on developing a tailored tool pack and training presentation for your program. This will include all program paperwork required for service delivery, oversight, and assessment. The PowerPoint presentations will be prepared in accordance with your organization’s language and structure. All resources are sent to you in Word Doc format so that you may continue to modify, add your own logo, and make changes as needed. Training will take place live and online over four days, for three to four hours per day. PowerPoint presentations, open conversation, Q & A, role play, and exercises based on case vignettes developed particularly for your population will be included in the training. The participants receive all training materials. Following the course, certificates are emailed to each participant within a week.

Critical Time Intervention Training is a time-limited, evidence-based approach that mobilizes support for society’s most vulnerable people during transitional periods.

CTI is a time-limited care coordination approach that mobilizes support for vulnerable people throughout crucial life transitions. The goal of CTI is to ensure that these people have long-term links to their community in order to promote continuity of care and community inclusion.

Carolyn is available to help with the implementation phase by offering continuous coaching and consulting to staff and leadership. Post-training consultation may assist in verifying that the model is executed correctly, which will improve long-term program outcomes.

Human service interventions rely on direct service providers’ capacity to successfully interact with their clients. This training teaches providers how to form a strong “working alliance” with their customers that is founded on trust, respect, and empathy. Participants will leave the course feeling confident in their ability to:

  • Engage a client in services with success.
  • Approach tough talks with tact, timing, and respect.
  • Develop trust by responding with empathy.
  • Maintain continuous contact with clients.
  • Be open and honest, ensuring that the client is well-informed.
  • Respect their clients’ right to make their own decisions.
  • Conduct a thorough evaluation that collects all of the necessary information while emphasizing the client’s strengths and resources.

This course is delivered over two days, with 2-3 hours of instruction each day; the schedule may be adjusted to meet your specific needs. PowerPoint presentations, break-out group discussions, and role plays are used to deliver the information, with plenty of time for Q & A. Pre-training discussions are done to ensure that training and documentation are tailored to your organization’s and the population’s needs. The course cost includes a post-training session to help with follow-up inquiries and implementation plans.

We are available to help with the implementation phase by offering continuous coaching and consulting to staff and leadership. Post-training consultation may assist in verifying that the model is executed correctly, which will improve long-term program outcomes.

To meet rising demand, the model development team has created fidelity criteria, as well as a partnership to provide personalized training and implementation assistance to interested providers. We anticipate being able to provide web-based training and assistance in the near future, since we are currently developing it. Organizations interested in learning more about in-person or web-based training should contact us through our website.