Having access to a quality customer support team can make or break a practice. The role of customer support extends across to all facets of work at a practice, and so their work is crucial. When you get athena electronic medical records, you also get introduced to their amazing customer support team.

This team follows you throughout your entire journey with athena. They help you set up and implement your software for the first time, and that’s where the journey begins. From there on out, the team is there to support you in case of any issues. They give you access to training and resources so you can get the most out of the experience.

However, the role of the customer support team isn’t limited to just a call when issues act up. Good customer service gives you a lot more, as you’ll find out throughout the entirety of this article. The support team at athena is around to help you manage long-term care, and even grow as a practice. So without further ado, let’s explore the athena customer support team. 

About Athena Health Electronic Medical Records

Athena Electronic Medical Records is a software suite created with medical practices in mind. It comprehensively covers the tasks needed at a practice. This includes documentation, clinical care, and practice management. Aside from this, the software includes a number of modules that can carry out various features. 

Who Carries Out The Customer Support?

A common question often asked is – who is going to be carrying out my customer support? In order to facilitate your experience with athena, the software has actually come up with a specific person. This person, who you will interact with for your entire experience, is called the customer support manager. 

The customer support manager is a bridge between you and athena electronic medical records. This person allows you to voice your opinions, hears your feedback, and helps you utilize Athena’s tools. They can also help you tackle issues with the software in a quick way. The customer support manager is an expert who understands how to help you best.

Therefore, the customer support manager is a crucial part of the team who is around to help. They are always available and are dedicated to the growth of your practice. 

The Implementation Process

Now, the first time that you will come into contact with customer support is when you are assigned a customer support manager. From there on out, they will assist you with all of your major software-related inquiries. One such thing they can help you out with is the process of onboarding and implementation. 

The customer support manager will undergo a four-step process that will make sure the implementation goes smoothly. This also comes with the necessary training so you and your staff know how to use the software. So, how does implementation work? Let’s go over all the steps for implementation one by one. 

The first step to onboarding practices is to do a needs assessment analysis. This is an exercise in which the current elements and the workflow of your practice are assessed. It is essential as it helps the software analyze what your needs are and provide you with the best possible results. 

Next up, the way to go is to use data from the needs assessment. The software will be configured and set up in a way that best facilitates your practice. It will address all the needs discovered during the first step and also what you java cited as a priority. An adequate workflow will also be created so you don’t have issues navigating the software. 

Now that customization is done, we move on to step three, which is the training process. Here, all of the staff at your practice, including office managers and doctors, are trained. They will be taught to use the software, what advanced features are available, and more. The training is provided in an understandable way especially for those not familiar with IT.

The final step for implementation is optimization. Think of this as the last-minute little changes. The optimization process makes sure you are working at a decent flow and that the software is doing what it should. It helps to ensure you get the most out of the software and that any issues are handled. 

What Happens After Implementation?

Once you have completed implementation, the role of customer support doesn’t end. Instead, you can reach your customer support manager at any time. They can assist you with further training if needed. This can be in the form of one-on-one sessions, virtual training, or the use of webinars and training videos. 

The Role Of Customer Support In Growth

The customer support team isn’t just available to tackle issues as they arise. One of the biggest jobs that customer support teams carry out is monitoring growth. The team helps you achieve all of your goals, both short and long-term. When you work with your customer support manager, you can actually set achievable goals and reach them.

You also have a role to play in athena electronic medical records’ growth. You get to offer your valuable feedback which factors into changes to the software. In 2020, half of the software’s new features came about through feedback. The software listens and you have a stake in its growth, as it does with you. 

What Do Athena Electronic Medical Records Reviews Say?

According to reviews from the software, customer support is a positive feature by athenahealth. It is said to be quick and good at taking care of issues. The training is also praised by reviewers who find it helpful. 

Conclusion – Is Athena Electronic Medical Records For Me?


If you like what you’ve heard so far, try doing more research on Athena Electronic Medical Records. You can ask for a demo or check out more reviews. This will help you develop an in-depth understanding of whether the software works for your practice.