In this daily hustle-bustle of routines and deadlines, online shopping is a boon when it comes to urgent present reminders, buying first day outfits and of course to satisfy that craving of window shopping. And to match those daily delivery requirements of those orders, you need a manager right? Delivery date manager is the solution you need for solving all your problems related to delivery and order management. Additionally it even enhances the customer satisfaction with it’s helpful features.
When it comes to choosing a delivery date manager, then Magento 2 delivery date scheduler emerges as the best option. It manages deliveries by eliminating extra time and price to gain customer satisfaction.But to find your ideal delivery date manager software, you will need a list of necessary features. Just concentrate on your pain points and start making the list accordingly.
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Let’s go!
1. Digital Control Towers
A delivery management platform that’s powered by a digital control tower (DCT) empowers businesses to gain real-time visibility. Through this, logistics stakeholders can act on issues such as:
- Pick-up problems
- Route-wise performance
- Delivery delays for all orders on a single screen.
The DCT has alerting tools that focus on the distributed notifications. It sends them directly to the concerned stakeholder related to exceptions such as delays, theft suspicion, expiring documentation, etc.
Logistics stakeholders can track, trace and control delivery operations through intelligent integrations. This feeds the entire delivery information per driver basis quickly to a digital control tower.
Logistics stakeholders can quickly analyze all the important KPIs like:
- Transporter performance
- Route efficiency
- On-time and other SLA adherence
- Loading/unloading times
- Invoice accuracy
- Fleet productivity
2. Crowdsourcing
During peak business hours it becomes difficult to scale operations and this results in loss of business opportunity. Modern delivery management software can quickly onboard drivers and assign tasks based on urgency, proximity, and costs.
3. Customer Experience Aggregator
When a customer orders something, they are undoubtedly waiting for that parcel to knock on their door. So, what if you can provide them with live tracking where they can track their order status online in real-time? This way your business can keep customers informed at every step and deliver a superior and consistent customer experience. You can send notifications or alerts for live order status and delays. It helps to deliver an experience that retains and engages customers. You can provide customers with a self-service delivery model by allowing them to change delivery time and location on the fly.
4. Online Chat
Communication between a customer and delivery executive is a key to ensure an expected delivery. Delivery date management software has an option of an in-built online chat platform powered by natural language processing. Chatbot can appropriately respond to customer queries without human intervention. And it smartly passes the call to the customer service executive, when customers ask a question out of its context.
5. Connectors
Pre-built connectors eliminate the need for repetitive data entry and put the right information needed in front of the respective user. This improves efficiency of staff and customer service.
6. Mobility
Imagine if you can manage job allocation, routing, delivery sequence and even ease real-time communication with customers. You can do all this with the delivery date manager. It automates delivery workflows and keeps all the information ready for a driver in advance. So, that driver can access all those details about the delivery by just logging into the app.
7. Last-Mile Optimization
Same day deliveries are the top-leading trend for enhancing customer experience. Delivery management software automates route planning and even optimizes routes in real-time. It provides drivers with an intuitive and powerful mobile application through which they can manage routing, delivery sequence and can also access real-time communication with customers. This application even lets the drivers capture odometer readings, fuel consumption, and extra expenses during a trip.
8. Freedom to Select Date and Time
Giving your customer the freedom of choosing a delivery date and time slot of their comfort from the delivery date picker on your cart page or product pages. This will help enhance the customer’s shopping experience.
9. Easy Delivery Configurations
Provide specifications like the minimum time or days it takes to process the order. Displaying this order process details from your backend will give your customers estimated delivery date and time. So that they can schedule it according to their availability and avoid any inconvenience.
You can also specify the maximum number of orders to be taken in two ways:
- For a full business day
- For predefined time slots on each business day
10. Display Holidays and Time-Slots
You can show your customers all the non-business days, public holidays, and non-operative time slots for each day from your store backend.
This will establish transparency between your company and customer. Customers will have an exact idea about your working and non-working days and time-slots. This will even help in reducing order cancellations and misplaced rates.
11. Specification of Date and Time
This feature ensures that customers get to choose a delivery date only on the date range that you have specified.
You can use cut-off time for a particular day beyond which all orders placed will be considered as orders placed on the next day. Defining cut-off time is important to manage the orders with quality-check.
Magento 2 date and time scheduler helps in ensuring the smooth running of these features.
12. Delivery Comments
This feature promotes ‘personalization.’ You can let your customers add delivery comments. For example: ‘Deliver at doorstep’, ‘Call before delivery’, etc. or even instructions for the delivery boy like ‘Wish happy birthday while delivering’, etc.
13. Zero-Contact Delivery
Almost all businesses from small to huge are offering zero-contact delivery to ensure customer’s safety, especially after the pandemic. You can allow customers to choose the ‘No-Contact’ delivery option from the cart page.
A smooth delivery management process can win customers’ trust and loyalty. Offering rich delivery features lets customers feel like everything is in their control but I and you know the truth better. You can
- List down all the requirements
- Contact a delivery date manager developing company
- Discuss the plan, price and execution
- Introduce comfort in your customers’ delivery experience with a delivery manager solution.
There are various customization options too.
