Your Google Ads account has been suspended. We have found suspicious payments on your account.’ Suppose you see this line in red on the top of your Google Ads account. In that case, it’s quite natural to panic. But you shouldn’t.

Google takes users’ safety very seriously. If they suspect any activity that may put the users or Google’s partners at risk, they suspend that specific Google Ads account. This is called account suspension. However, Google also provides you with a way to appeal with a form where you can explain what exactly happened and request to UN-suspend the account.

In this article, we will tell you everything you need to know about Google Ads suspicious payments in your account.

Payment, Billing Issues, and Account Suspension

Payment and billing issues are some of the most important causes of your Google Ads account suspension. It could happen due to several reasons, like-

Promo Code Abuse

Google doesn’t allow the use of more than one code or selling promotional codes. If your account has ever indulged in any of these activities, Google suspends it.

Suspicious Payment Activities

If Google detects any suspicious billing activities on your account, like using credit cards associated with the previously suspended account, the account will be suspended.

Chargebacks

Google charges you to advertise on the search engine. If you instruct your credit card to reverse the Ads payment, you deprive the platform of revenue. In this case, your account may get suspended or even banned.

Unpaid Balances

If you have any pending or unpaid balance, Google will notify you. If you still don’t pay, the account could be suspended.

Other Violations of Terms And Conditions

Besides suspicious billing and payment issues, Google also suspends the users’ accounts when it is associated with violating its terms and conditions or policies, like-

  • Engaging in any circumventing activity, like cloaking, redirects, etc.
  • Counterfeiting goods
  • Repeated violations
  • Promoting unsanctioned pharmaceutical products
  • Having several accounts and using different Ads for targeting the same product
  • Missing business information
  • Publishing deceptive content
  • Poor quality landing pages
  • Your website has Malware, etc.

What Happens When Your Account Gets Suspended?

Once Google suspends your account, you can expect the following events-

You can’t run Ads (new or existing ones) or create new content.

Google will suspend the Merchant Center account associated with the Google Ads account.

Google will suspend all the associated accounts, including email and payment accounts.

You may not be able to create any other account in the future.

How to Fix the Suspicious Payment Issues?

The first step is to check if your account has been suspended due to payment, billing issues, or other policies. The next step is to ensure that you respond to Google’s emails before they ban your account. If it is due to payment issues, it’s time to fix the problem as soon as possible.

For this, all you have to do is to remove your chosen payment method. Then, link some other credit card matching the credentials to those on the account. Just make sure that this account isn’t associated with any previously suspended account.

The last step is to submit your appeal. If you don’t get any response, submit the appeal again and again. The authorities may ask you to show your bank statements to see the payments made to Google. All this process might take a week or longer. Don’t despair.

If you haven’t done anything wrong and your account proves out to be legit, they will restore it after some investigation. Maintain your calm. Resist your urge to chat or call the Google team, as they don’t have any authority to help you. Also, don’t hire a consultant; it may worsen the matter.

Here are steps to take if your Google Account got suspended:

Fix Data Feed Errors:

Start by focusing on the errors and work on the issues. Most critical errors will get suspended, so clean them first. Don’t get reinstated, if the reports are not getting fixed.

Cleaning The Malware Infection:

Another fastest way to clean your website is to remove the malware from the plugin; it will run quickly and scan through the website and show your infected files. After this, run a quick auto clean and remove all the malware from your website.

Submit your Reevaluation Request:

Re-upload your feed through Google Merchant Center account login once errors are fixed in your feed. While feed rejections are very minor and also come with warning emails.

Call The Help Number In Adwords Account:

If you are aware of feed errors, you can fix them. Depending upon the severity, and the history of the suspension, it may take hours.  If you don’t know why your account is suspended, there are no critical errors within the Merchant Center.

Be Patient:

This is one of the hardest things; once you have done everything you can fix everything in your feed and let the Google account know what you have done. Sometimes the accounts come back online in just one or two days or can take longer. So, be patient and let the Google account work for you.

Google Ads Promo Code:

A promo code is an attractive tactic for e-commerce, with many customers lured into buying by the temptation of a big discount. As the world’s leading PPC platform, it’s no wonder there’s talk of a Google Ads promo code.

In this article, we will show you the benefits of having a Google Ads promo code, not only for buyers but also for advertisers.

What is a Google Ads promo code?

A Google Ads promo code is a computer-generated code that offers shoppers discounts on purchases when used at checkout. In addition, it also provides advertisers with free credit to use on their Google Ads account.

These codes are for accounts and not for campaigns. Its main use is to attract new advertisers to try Google Ads. They can test paid advertising with Google and see if they benefit from the services before making a move to a bigger budget.

Conclusion

When your Google Ads account gets suspended due to suspicious payment issues, you won’t be able to create a new one in the same name, using the same payment methods, etc. Everything gets flagged. Thus, wasting your time in finding a quick workaround is silly. Instead, utilize your energy and effort to have Google respond to your email in a professional way. If you try to create a new account, you may get suspended permanently. Be patient, submit your appeal, and wait for Google to respond.