Do you want to know the air India refund policy for cancelled flights? Do Air India airlines have cancellation policies? When Air India cancels the flight, the customers’ primary question is, do they provide a refund for the same? And the customers are eager to know the Air India airlines refund policy. So yes, Air India provides a refund for canceled flights, but the amount depends upon who cancels the flight, either airlines or the customer.

Refund policies for cancelled flights

  1. Cancellation occurs from the Air India airline’s end. In the case of air, India canceled the flight and failed to notify 14hrs before the customer’s departure. They will provide a new flight for the customer’s destination, and if the customer is not comfortable with the new flight, they can claim a full refund.
  2. When the customer cancels the flight before seven days of departure-customers of Air India can claim a full refund if the customer cancels the flight seven days prior to the date of departure after booking.
  3. In case the customers cancel the flight within or before 24hours of booking- When the customer cancels the flight before or within 24hours of the booking of the ticket, the customer may choose to go for re-booking for the same destination different date of departure or claim for refund.
  4. Customer cancels the flight after 24hours of booking- If the customer cancels the flight after 24 hours of booking of ticket, then air India will charge some of the cancellation fees as a penalty. These charges can be waived off if the customer chooses to change the date of departure but the same destination.
  5. When the customer buys insured tickets- In case the customer is already aware of the uncertainty of their travel, they are advised to go for insured access so that in case they need to cancel the flight customer can claim a full refund.

The above mentioned are the instances in which the customer can get a refund for canceled flights. Suppose the customer wants to know how to claim a refund. In that case, they may follow the below-mentioned steps or contact the Air India customer service phone number and ask for the refund procedure or any other issue they are facing.

Steps to claim a refund of cancelled tickets

  1. If air India cancels the flight before the 72hours of departure and notifies the customer, the customer may contact customer care executives and ask to proceed with the refund procedure.
  2. Then the customer care executive will raise the refund request on behalf of the customer.
  3. Within 1-2 weeks refunded amount will be shown on the customer’s original mode of payment.