Key Features and Benefits of Dispatch Software | NEMT
Field Services software has many tools that can give a business a foothold and tops the list for sending solutions. It is so important to be true, that you have to trust a compromise that will show you the results. This is the time to focus on software solutions and give them the tools they need to make your business better.
A great dispatch can change your entire business. Great Dispatch software can help create amazing dispatchers . Give your dispatchers the control they need and see your business grow with more business, more control, and more optimization.
Route optimization and real-time route updating
Dispatch tracking software helps implement optimized optimization plans for cost-effective routes, taking into account location, vehicle, and fuel costs. It also helps in making real-time adjustments in case of changes and informing the driver about it. The software has the tools to integrate and analyze the historical data of all routes, allowing management to study and improve their dispatch system.
Improved customer satisfaction
A recent study showed that, according to retailers, 49 percent are concerned about customer expectations at delivery time, while 44 percent are concerned about expectations for free and/or low-cost shipping. Fast and accurate delivery is also required as 25% of customers skip shopping if the same-day delivery is inaccurate or unavailable.
These are just two examples of how important customer service is. Dispatch systems give you the ability to ensure that you do not fall victim to lost revenue due to poor delivery metrics. With access to accurate information, your dispatch and drivers can set time-saving routes, staying on top of specific customer delivery requests. And with automated billing, your employees don’t waste customers’ time on paperwork.
Add it all in a timely, reliable service. And that allows customers to return whenever they need the delivery.
Quick response
The ability to provide quick feedback, when unexpected, can make all the difference. Dispatch NEMT software helps your team to do this with many key features.
In many cases, modern software has played a key role in helping teams find serious problems. Active dispatch enables you to quickly identify and evaluate real-time status alerts, emergency call calls, alarm triggers, service requests, and other causes for concern on the screen.
Even when there is no guard-on-site to report an incident, these notifications can alert the dispatch to an emergency. GPS integration later ensures that dispatch can direct both the location and nature of the problem.
Once an issue is identified, the Live Dashboard allows dispatch to quickly assign a guard to that location based on their current status and ETA. Two-way communication channels then provide the officer with the information needed to solve the problem effectively. This enables the team to address the situation as soon as possible – and in moments where every minute counts, all of this can make a difference.
Mobile application for drivers
If your dispatchers are frustrated with all the time it takes to manually call a change of route, new work order, or a service call, they are not alone. Dispatchers can try to call and reach drivers several hours a week. Dispatch Solutions providing driver-facing applications manually relieves the headache of calling gender. The world’s driver application makes it easy for dispatchers to send drivers’ routes directly to their smartphones without the need for drivers. Drivers can see where they need to stay, what time they need to arrive, and the fastest way to get there. Any updates for routes or jobs are immediately updated in the app, eliminating the need for any manual workflow. In addition, drivers can also use the app to perform vehicle inspections, obtain fuel receipts and other documents, and record and track their HOS.
Everyone has the whole story
In a recent Micro report, more than 70 percent of respondents said they already inform the business about who they are, what they have bought, and an understanding of their previous engagement. In translation, if you are a field service company based on a paper schedule, you are at a loss of customer experience even before you reach more than 70 percent of your daily appointment.
Imagine that you get a call from an existing customer who is experiencing some different problems that may arise from a number of different locations. The issues are just as important as telling your technician yourself, providing them with other valuable information at their fingertips that can help diagnose the causes.
Why use scheduled software?
Which business will not benefit from increased productivity in business fees and sector? Who doesn’t want a customer improvement experience that comes from good communication between a fee and a technician? Most importantly, who wants to keep going because of time constraints? In other words, scheduled software can take your day and money out of your pocket.
