Omni–channel contact center centralizes multiple communication platforms
ConVox Omnichannel Solution enables communication across all popular channels like Voice,
Chat, Video, Social Media & Email from a single user interface.Omni-channel is Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers,
Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.
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https://www.deepijatel.com/omnichannel.php
