A ticketing system is a software program that a customer support team uses to generate, manage, and maintain a list of customer problems. A well-accomplish ticket system integrates communication. A ticketing system makes it easy for customers to get responses via email, phone, live chat on your website, or even a self-service. Every business needs helpdesk ticketing to help assemble, prioritize, and consolidate support requests. Ticketing systems enable organizations to rapidly assign inquiries to the most admissible agent, provide context to customer interactions, and trace the inquiries from customers. The system also offers a shared inbox which helps support staff coordinate their efforts.
Here is the List of Best Ticketing Systems
Kayako
Kayako focuses on ease-of-use and generating a personal conversation with customers through a clean and minimal dashboard it calls a unified inbox. As with other latest ticketing systems, customers can send inquiries via email, live chat, Facebook, Twitter, or a self-service portal.
Neon-Soft
Neon’s support ticketing system is specially built to match your business need while working in the same environment. We are helping to enhance communication and above all, we are working together to help turn interactions into long-term relationships. Neon Soft offers a combination of features that are simple to set up and use.
Features
Ticket Priorities
SLA/Escalations
Ticket Subscriptions
Custom Ticket Statuses
Import Email Replies
Ticket Import Information
Ticketing Dashboard
Customer Portal
Tickets From Different Sources
Pre/Post Ticket Filters
Customized Email Notifications
Zoho Desk
Zoho Desk provides multichannel support, authorizes customers to contact agents via email, live chat, a web form, or via Facebook and Twitter. It has telephony support as well as voicemail, call routing, and automated ticket creation from phone calls.
Help Scout
Help Scout’s helpdesk ticketing system is full-featured. Help Scout can support big teams with more than 500 users. even small teams who need powerful, flexible ticket management tools may find Help Scout to be a great fit.
Freshdesk
Freshdesk is also a great option for smaller businesses that has an affordable price and automatic interface. Freshdesk has five editions; the free plan is called Sprout and Blossom, Garden, Estate, and Forest are his paid editions. the most expensive plan has access to key features such as team dashboards, social signals, and chatbots.
