Break Fix Support/Services
Our managed IT support services are there to provide confidence in your IT hardware and systems and the dependency you require from your critical business applications and services. SAID TECHNOLOGIES support is available with varying levels of cover to meet your specific requirements including break fix/on-demand IT support. Our service desk is available 24 x 7 x 365 days a year and should any problem not be able to be resolved remotely, we have an escalation to site process which enables you to have an engineer on site as quickly as possible.
When you are looking for IT support, break-fix services are designed to address any problems as they arise, you need not to take help from your managed IT provider all the time, but you will still be paying for their services.
Breakfix Services Include:
- Full reporting
- Maintenance support
- 45-minute ticket response time
- Local parts availability – with global reach and locations SAID Technologies can ensure hardware is supplied in a timely manner to remedy faults.
- Secure disposal of faulty (replaced) equipment using SAID Technologies Recycle & Retire Service
- Up to 24×7/365 hardware support with 4 hour response service level.
- Granular SLA based response times supporting onsite and next business day onsite engineer and parts to provide SLA aligned services at a lower cost