If you are reading this article then you are probably looking for information on the CPA Airlines’ name correction policy. The purpose of this article is to explain what is a correct name for a flight ticket and what is not when it comes to the COPA Airlines policies and procedures for refunds and lost luggage. There have been many rumors circulating about refunds being stopped due to incorrect names on flight tickets and I thought it would be useful to set the record straight once and for all here. It is important to note that the CPA (clothback) name is not the only one used by this airline. We are just referring to it as the “clothback” name as it has come to be known by its customers.
The name correction policy was put into place by CPA Airlines after receiving complaints from several of their customers. At first it seemed as though they were taking the complaints seriously as they changed all the names on the flight tickets prior to take off. However, this was not working as customers were not getting their money back and others were canceling the trip. The airline later followed suit and implemented the new name correction policy. The policy has so far resulted in happy customers and a small increase in refunds with most customers report that this policy has made travelling with CPA airlines easier than ever.
To begin the process of getting your name corrected on a CPA flight ticket you will need to contact the airline and present your current ticket stub and proof of identification (passport or driver’s license). You should also provide the airline with the last five slips of your driver’s license and one year of tax returns. The airline will perform an identity verification check to ensure that you are the person listed on the ticket.
Once identity verification has been completed, the airline will forward your name to the Company Verification Department (CUV). Here the airline will request verification that you are the person listed on the ticket. This is accomplished by a letter from the airline company certified to the Office of the Secretary of State. The UVB will then verify that the listed name is actually your registered name. If the name is incorrect, or if the name on the ticket is incorrect due to changes, the name will be corrected.
When the name correction policy becomes active your name will be corrected on all future CPA airline tickets. Your name will also be corrected on all documents issued by the United States Department of Motor Vehicles. The name that you initially entered into the system is the first one that will be corrected. This means that if you choose to correct the name of someone else it will affect the other person’s name in the system and vice-versa.
If you have questions about the CPA Airlines name correction policy there is a phone number for questions and answers. You can reach the airline by mail at the customer service address on the website. There is also an email address for any further questions. If you have a complaint regarding the policy or you believe that you are being unfairly denied boarding or access to a flight, you can send a written complaint to the airline. Make sure that you include your name and address as well as the airline carrier and the reason for the complaint.
Most importantly, if you feel that the corrected name is not your real name and that it might be a wrong name of someone else, you should immediately report the occurrence to the Customer Relations Department at the airline. This is the primary reason for the policy. You want to make sure that you can access your account and that the name that you are assigned is your name and not someone else’s. You don’t want to be accused of falsely charging an additional fare just because you were unaware that your name was already taken.
The purpose of the name correction policy is to ensure that all customers have an adequate means to report name changes to other services and amenities on a timely basis. It ensures that the correct name is charged when a change in fare is implemented. It also ensures that the correct name is charged when an address change is implemented. Copa Airlines respects its customers and wants to accommodate their needs. Name correction is an easy and quick process that ensures that any complaints that may have been received are resolved swiftly.
