When downloading payroll updates in QuickBooks Desktop, are you obstructed by the Payroll Error 15215? This is a frequent error code that shows up most often while upgrading the payroll & maintenance release.

When QuickBooks fails to verify the digital signature owing to a conflicting program operating in the background, QuickBooks error code 15215 appears on the screen. When you try to download a payroll update, it clashes with the background program. This Error may cause server restriction as well as incite a lack of response to access requests. To solve this issue, you must first comprehend the fundamental causes, which will be explored thoroughly in this article. Following that, we’ll go over the numerous options for rectifying this technical issue.


What incites QuickBooks Error 15215?

There is a multitude of assorted factors that may cause Error 15215 in QuickBooks. Let us go through the most prominent causes leading to the Error:

  • A firewall or firewall setting prevents QuickBooks Desktop Payroll from connecting to a server.
  • QuickBooks software is not configured appropriately.
  • Viruses/malware have attacked your essential system files or QuickBooks payroll files.
  • Files relating to QuickBooks payroll were accidentally erased by a third-party application.
  • Incorrect Internet Explorer configuration.
  • Another program running in the background, interfering with QuickBooks Desktop.

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Methods for getting rid of QuickBooks Payroll Error 15215

You must now be familiarized with all the causes leading to Error 15215. Let us now visit the various troubleshooting methods for resolving the Error within a short timeframe.


Solution 1: Use Clean Boot Mode

To restart your system using the Clean Boot Mode, follow the directions provided below:

  • Press ‘Win + R’ keys simultaneously. This shall open the ‘Run’
  • Enter ‘MSConfig’ in the ‘Run’ Window.
  • Press the ‘Enter’
  • Go for ‘Selective Startup’ under the ‘General’
  • Make sure that you unmark ‘Load Startup Items.’
  • Also, place a checkmark beside the ‘Hide all Microsoft Services’ under the ‘Services’
  • Choose ‘Disable all.’
  • Go to the ‘Startup’ tab and choose ‘Open Task Manager.’
  • Right-click and Turnoff the startup programs.
  • Click on ‘Ok.’
  • Restart your computer.
  • Now, update QuickBooks Payroll again and inspect if the Error Code 15215 gets resolved.


Solution 2: Alter Internet Explorer Settings

Configuring your I.E., settings may resolve the QuickBooks Payroll Error 15215. To configure the same, follow the steps given below:

  • End QuickBooks Desktop (if running).
  • In the ‘Start’ menu, type ‘Internet Options’ within the ‘search.’
  • Choose ‘Internet Options.’
  • From the ‘Advanced’ tab, look for ‘TLS options.’
  • Checkmark ‘Use TLS 1.0.’
  • Un-checkmark ‘TLS 1.1’ and ‘TLS 1.2’
  • Choose ‘Apply.’
  • Click on ‘OK.’
  • Reboot Windows and check if the Error got rooted out.


Solution 3: Run QuickBooks as an Administrator

Always make sure that you run QuickBooks Desktop as an Admin. This shall resolve any issues encountered while using QuickBooks Software. To Run QuickBooks Desktop as an Admin, follow the steps given below:

  • Verify that you have the necessary login credentials to log in as an ‘administrator.’
  • On your desktop, right-click QuickBooks and choose ‘Run as Administrator.’
  • If asked, enter your login credentials.
  • To open QuickBooks, press the ‘Enter’


Solution 4: Re-configure Windows Firewall

  • Select ‘Control Panel’ from the Windows ‘Start’
  • Click’ Advanced Settings’ in the ‘Windows Firewall’
  • When you click the ‘Inbound Rules’ option, you will see the ‘New Rule’
  • Select ‘Port’ from the drop-down menu.
  • Select ‘Next.’
  • Select ‘TCP’ and enter the port number for your QuickBooks Desktop edition.
  • Select ‘Allow the Connection’ from the ‘Next’
  • Once again, click ‘Next’ and give this rule a name.
  • To save the settings, click ‘Finish.’
  • Create outbound rules using the same set of steps.



Solution 5: Manual Install QuickBooks Updates

  • First, seek the most recent QuickBooks update release.
  • Now, pick the tab ‘QuickBooks product’ from the ‘change’
  • Next, click the ‘save’ option and locate the downloaded file by selecting the ‘update’ option and then selecting the location where you wish to save the file.
  • Install the update by double-clicking on the downloaded file.
  • After the installation is completed successfully, restart your computer.
  • Finally, hit the ‘F2’ key to see if you have the most recent updates.


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That’s all!

We have wrapped up all the viable troubleshooting methods for resolving the Error Code 15215 in QuickBooks.


We are confident that the troubleshooting methods elaborated in this article helped you resolve the QuickBooks Payroll Error 15215. However, there may be a possibility of the Error still persisting. In that case, it is recommended that you reach out to our QuickBooks Technical Support Team. Our team of professionals works diligently towards finding resolutions to all your Q.B.-related queries.