QuickBooks is a popular accounting software that many small and medium-sized businesses use to manage their finances. However, like any software, QuickBooks can experience issues, and one of the most common problems that users face is an update error 15222. In this article, we will discuss what this error is, why it occurs, and what steps you can take to resolve it.

What is QuickBooks Update Error 15222?

QuickBooks update error 15222 is an error that occurs when users try to download an update for QuickBooks Desktop. This error message is usually displayed with the following message: “The payroll update did not complete successfully. error 15222 when updating QuickBooks.”

The error occurs when QuickBooks is unable to verify the digital signature of a downloaded file. This can happen due to a problem with the digital signature itself or due to an issue with the user’s computer system. The error can prevent users from downloading important updates for QuickBooks, which can cause problems with the software’s functionality.

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Why Does QuickBooks Update Error 15222 Occur?

QuickBooks update error 15222 can occur due to a variety of reasons, including:

  1. Internet Connectivity: QuickBooks requires a stable and strong internet connection to download updates. If the internet connection is slow or unstable, the download process may be interrupted, leading to the error.
  2. Digital Signature Certificate: The error may occur if the digital signature certificate is not installed or if it is outdated or invalid. QuickBooks needs a valid and current digital signature to ensure that the downloaded file is not corrupted or tampered with.
  3. Antivirus or Firewall Settings: Antivirus and firewall settings can prevent QuickBooks from downloading updates, leading to the error.
  4. Compatibility Issues: QuickBooks may not be compatible with the current version of the operating system or other software installed on the computer, leading to the error.

How to Fix QuickBooks desktop update error 15222?

There are several steps that users can take to fix QuickBooks update error 15222. Here are some of the most effective solutions:

Solution 1: Verify the Digital Signature Certificate

The first step in resolving QuickBooks Desktop update error 15222 is to verify the digital signature certificate. Follow these steps:

  1. Go to the QuickBooks installation folder.
  2. Look for the ‘QBW32.exe’ file and right-click on it.
  3. Select ‘Properties’ from the dropdown menu.
  4. Click on the ‘Digital Signatures’ tab.
  5. Select the signature that is listed and click on the ‘Details’ button.
  6. Click on the ‘View Certificate’ button and verify that the digital signature is valid and current.

If the digital signature is not valid or current, users can download and install the digital signature certificate from the QuickBooks website.

Note: This article is also available as a QuickBooks Error 15271

Solution 2: Check the Antivirus and Firewall Settings

Antivirus and firewall settings can prevent QuickBooks from downloading updates. Users can try temporarily disabling their antivirus and firewall settings and then attempting the update again. Once the update is complete, users can re-enable their antivirus and firewall settings.

Solution 3: Install Digital Signature Certificate

If the digital signature is missing, users can download and install the digital signature certificate from the QuickBooks website. Follow these steps:

  1. Download the digital signature certificate from the QuickBooks website.
  2. Save the file to your desktop.
  3. Double-click on the file and follow the prompts to install the certificate.

Solution 4: Update QuickBooks Manually

If all else fails, users can try updating QuickBooks manually. Follow these steps:

  1. Go to the QuickBooks website and download the latest update for QuickBooks.
  2. Save the file to your desktop.
  3. Double-click on the file to start the installation process.
  4. Follow the prompts

If none of these steps work, you may need to contact QuickBooks support for further assistance error 15222 Digital Signature