Debt collection agencies have been around for as long as the debt itself and they are designed to help creditors try to collect on debts owed. In Baltimore, Maryland, the law relating to collection agencies legally binds them to strict guidelines that ensure their clients are treated fairly and with respect. Violating these laws can result in severe penalties and fines, so it’s important for collectors in Baltimore not only to know the laws themselves but also to have a general idea of the different types of debt owed and the best ways to collect on them. However, when choosing the right collection agency in Baltimore, Maryland, there are several things you need to consider:

  1. Reputation

Reputation is the largest factor when choosing a debt collection agency. As with all companies, reputation contributes to the trustworthiness and is an important factor that will influence the level of service a collector would provide. In addition, the better the reputation, the more likely a company is to have an established working relationship with collection agencies, attorneys, and creditors. So it is important for consumers to take some time and research any agency that is going to be trying to collect on their debt.

  1. Legal Background

The best way to check a debt collection agency’s legal background is by contacting your local court of law or attorney. This will give you an idea as to whether or not the debt collector has been involved in any lawsuits that were filed by consumers against them. A good debt collection agency should have no judgments or bad legal history against them, which would be displayed in a court of law and through attorney records.

  1. Transparency

When any company (including collection agencies) is in pursuit of a debt, they are obligated to inform the debtor of their name, the amount owed, and where to send payments. Therefore, if a debt collector has any questions about your account or needs more information about you, they are required to make you aware. If there is any confusion about payment options or methods for contacting an agency, that agency is also obligated to inform you of those things as well. The last thing you want is a collection agency calling you when they should be addressing your debt with your creditor.

  1. Payment options

One of the most important aspects of any debt collection agency is its payment options and capabilities. A good collection agency in Baltimore, Maryland, should be able to provide their clients with different options in regards to accounts payable and due dates as well as acceptable forms of payment. This includes, but is not limited to, credit/debit, money order, cashier’s check, and bank transfer. The collection agency should also be able to give you a breakdown of the fees they charge in order to collect your debt.

  1. Experience

When it comes to dealing with debt collectors in Baltimore or elsewhere in Maryland, experience is important. A good collection agency has been around long enough to know the ins and outs of its job and has developed a reputation for itself through hard work and dedication. These agencies also have specialists in different types of debt collection, such as medical debt and student loans, that are able to work with a variety of people in desperate situations.

  1. Technology

The last thing to consider when choosing a debt collection agency is their ability to use technology. If you have ever been contacted by a collector via email or text message, then you know the different ways technology can be used in collecting a debt. For example, collectors can contact your family, friends, and employers as a way to get in touch with you. In addition, they also use online ads to promote the amounts of debt owed or to send you links for repayment plans. Having a good understanding of how technology is used in collecting a debt can help you decide if you want to work with that agency or find someone else who better suits your needs.


For effective debt collection, FFCC is committed to providing top-quality service to all our clients. On every collection effort, FFCC handles the complete process, from beginning to end. Visit our website for more information.