How to Collect Overdue Payments from Clients and Maintain Good Relationships?
Have you ever had to manage a customer’s late payment and been unsure how to handle the delicate situation to make sure you collect your payment and still maintain a good relationship with your customers?
Even the best customers and businesses can become late payers. When this happens, it can put a strain on your organization, which can damage the entire business relationship.
To prevent overdue payments from turning into unpaid invoices, which can culminate in lengthy and expensive proceedings as well as the breaking down of relations, you should:
Avoid making mistakes when requesting overdue payment
Maintain open communication with customers
Prepare for the worst-case scenario
Use an intermediary for payment relationship management