When a user attempts to open an older client invoice, he/she may stumble upon QuickBooks Error Code 267. The error message will prompt the user for a credential modification before terminating the entire process. QuickBooks error code 267 may also occur when users try to open the balance sheet in QuickBooks. Notably, this balance sheet may be out of balance and consequently, the error pops up on the screen.

Important Causes Behind the QuickBooks Error Code 267

The various contributory factors leading to the error code 267 are as follows:

  • There was an imbalance in the balance sheet.
  • User-related token headers were NULL.
  • When Target doesn’t have a sales tax code
  • Invoice reports that contain discrepancies
  • Posted bills with a negative value
  • Reports of balance sheets do not show all accounts.

What signs indicate QuickBooks error code 267?

  • QuickBooks or the Windows operating system may abruptly shut down.
  • When users try to process an input via the keyboard or mouse, the application immediately stops responding.
  • The company data file might not be accessible to the user.
  • QuickBooks may show a white or black screen along with many glitches.

Top 3 Updated Solutions to Fix QuickBooks Error Code 267

Solution 1: Remove QB error 267 by deleting the Invoice and creating a new one

  • On the QuickBooks screen, find the Invoice that is having this problem.
  • Hit on the More button at the bottom of the screen to open the Invoice window.
  • Then, tap on the Delete key, then choose Yes to confirm your choice.
  • The erased Invoice must then be recreated.
  • Choose Audit Log from the available options by hitting on the Gear symbol up top.
  • Hit on “Show only these events, Transactions” under Filter after tapping on it.
  • Afterward, hit on the “Deleted transactions” and then choose OK.
  • Locate the Invoice you removed, then hit the View tab in the History section.
  • To duplicate the Invoice, make a note of its specifics.
  • When you tap the + New button, hit on Invoice.
  • Hit on Save after entering all the necessary invoice information.

Solution 2: Utilize the invoice credits that are available

  • To access the Customer Payment screen, hit the button for Receiving Payments.
  • Afterward, choose the customer that qualifies for the invoice credit in the Receive From section.
  • Tap the Discount and Credits option after opting for the appropriate Invoice.
  • Choose the credits you want to apply for, then hit on Done.
  • Press the Save and Close button to confirm your action.

Solution 3: Use the Verify and Rebuild Data tool

  • Initially, hit on Close All from the Window tab by tapping on it.
  • Choose Verify Data from the drop-down menu under File, then Utilities.


  • Let the tool run, then take the following action based on the message that appears on the screen.


  • Follow the instructions provided to resolve any warnings or problems that may appear on the screen.
  • The Rebuild Data tool must be used to correct the issue if the notification “Your data has lost integrity” appears.
  • The Rebuild Data option can be found under Utilities in the File menu.


  • Hit on OK to generate a data backup file when QuickBooks prompts you to do so.
  • Once the message “Rebuild has completed” appears on the screen, wait a brief while.
  • After that, you must use the Verify Data tool once more to make sure any bugs have been eliminated.

Winding Up!!

We wind up with the hope that the information provided in this article proved to be of some help to you to resolve QuickBooks error code 267. If you face any obstacles during the process, call our Customer Support team at +1-800-615-2347

Most helpful topics:

How to Fix QuickBooks has Stopped Working, Won’t Open or not Responding Error?

Fix QuickBooks Error 1618: Another Program is Being Updated

How to Fix QuickBooks Payroll Error 30114?