Does Your Kindle Have a Blank White Screen? (2 Methods to Solve)

Amazon Kindle e-readers have become an essential companion for book lovers, providing a convenient way to carry thousands of books in a single device. However, recently, some users have encountered a frustrating problem where their Kindle displays a blank white screen, rendering it unusable. Fortunately, there are a couple of methods suggested by Amazon customer service to address this issue until a firmware update is released. In this guide, we’ll walk you through these solutions step by step.

Method 1: Manual Intervention via Computer

Connect Kindle to Computer: Begin by connecting your Kindle to a computer using a USB cable. Once connected, open the file explorer on your computer.
Navigate to Kindle Drive: In the file explorer, locate and click on “This PC” to access your computer’s drives. Open the Kindle drive to view its contents.
Create Text Document: Right-click within the Kindle main folder and select “New” followed by “Text Document.” Name the document “DO_FACTORY_RESTORE.”
Adjust File Explorer Options: To ensure proper file extension manipulation, go to the Start menu and type “File Explorer Options” in the search bar. Select it and navigate to the “View” tab. Uncheck the option that says “Hide extensions for known files” under the Advanced Settings section. Apply the changes and click OK.
Modify Document Name: Return to the Kindle main folder and locate the newly created text document. Remove the “.txt” extension from the file name, so it becomes “DO_FACTORY_RESTORE” without any extension.
Close Kindle Window and Eject Device: Close the file explorer window for Kindle and safely eject the device from your computer. Ensure that the Kindle is safely removed by clicking on the Kindle icon in the taskbar and selecting “Safely Remove Hardware.”
Restart Kindle: Once the Kindle is disconnected, restart the device by holding down the power button for 40 seconds continuously.

Method 2: Deregister Device via Amazon Account

Access Amazon Account: If the first method seems too complicated, you can try deregistering your Kindle device via your Amazon account. Go to the “Manage Your Content and Devices” page and log in to your Amazon account.
Navigate to Devices: Once logged in, click on the “Devices” tab to view a list of devices registered to your account.
Select Impacted Device: Identify the Kindle device experiencing the blank screen issue and select it from the list of registered devices.
Deregister Device: Click on the option to deregister the device from your account. This action will dissociate the Kindle from your account temporarily.
Restart Kindle: After deregistering the device, restart the Kindle by holding down the power button for 40 seconds continuously.

Conclusion:

Encountering a blank screen issue on your Amazon Kindle can be frustrating, but with the methods outlined above, you can attempt to resolve the problem on your own. Whether you choose to manually intervene via your computer or deregister the device through your Amazon account, these steps provide temporary solutions until a permanent fix is issued by Amazon. If the issue persists despite following these steps, don’t hesitate to reach out to Amazon customer support for further assistance.