When one suspects that their Bigpond email has been hacked, immediate action is necessary to save personal information and restore the account. Begin first by trying to change your password immediately. You can do this by accessing the Bigpond Password Recovery tool where a security question needs answering, or a code received via SMS confirms identity.
After regaining access, look at your account settings for any changes that were done without authority, like altered forwarding information or recovery details. Remove any unauthorized access points as well as update questions about safety.
Also, check the sent items and deleted items folders for messages sent without your knowledge, as such emails indicate what the hacker intended to achieve. Notify contacts that your account was hacked to prevent the spread of malware/phishing that was probably sent from your account.
To prevent future attacks, use 2FA. In addition, always update settings and passwords for security and consider using reputable security software to secure the device.
For further assistance or if you are unable to regain access, urgently contact Bigpond/Telstra’s customer support. Their dedicated security team can help you take the necessary steps to secure your account and investigate any potential data breach.
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