With the COVID-19 pandemic, the healthcare delivery system has evolved drastically. During the pandemic, healthcare services faced major challenges, and it was not possible to provide medical assistance in all areas, to all the individuals worldwide. The remote triage changed the entire outlook and gained popularity during such times.

What is remote triage? 

Remote triage is a modern healthcare delivery system that includes providing medical support through phone, audio, and video consultations, triage software, and even messaging apps, to people with restricted access to healthcare. 

Professionals trained for remote triage assist immediately and determine the needs of the patient remotely. 

Benefits of remote triage

Virtual service by healthcare professionals, especially a doctor, can help in managing medical conditions or workplace injuries by providing immediate attention and guidance. The emergency cases can be quickly referred to Emergency Departments (ER) which reduces the risk of major losses.

  • 24/7 accessibility: With remote triage, individuals have better access to the healthcare system. Remote triage has improved health outcomes by offering instant services.

  • Resource utilization: Remote triage optimizes the utilization of resources in the best way. This ensures that patients in critical care receive the care they need by allocating the resources to them.  

  • Reduced waiting time: Remote triage can handle various medical situations. It offers better results if a doctor is conducting the triage. The doctor has the authority to diagnose and prescribe medicines that can help in managing non-urgent medical conditions using telehealth services. This reduces the crowd in the ED, which further reduces the waiting time for people requiring emergency care.

  • Cost-effective: Using remote triage, not only do patients save money by preventing unnecessary hospital visits, but the healthcare system also benefits by saving resources on hospital admissions and face-to-face consultations. This reduces overall healthcare costs for both patients and the healthcare system..

  • Better prognosis and Health outcomes: Management of any condition in its initial stages provides better results. For example, early workplace injury triage can decrease the impact of the injury by early intervention and management.

  • Flexibility and convenience: remote triage offers flexibility. The patients can receive the care they need in their homes. This triage allows healthcare professionals to work from home as well. It is easy and effective, offering a range of benefits to both the patients and the healthcare system.

Process of remote triage: 

Evaluation and review: digital platforms help in the collection of crucial medical details. With the available medical data, the professional assesses the symptoms.

Protocol selection: after careful assessment, the triage professional selects the protocol to be followed and offers assistance depending on the severity of the matter

Care delivery: remote triage helps in the management of non-urgent cases at home with the proper guidance from the professional. However, urgent matters requiring immediate support are suggested to visit the ER for further assistance. 

Follow-up: remote triage services follow up with the patient and monitor the changes in the health condition to ensure the success of the treatment provided.

Professionals for remote triage 

Nurses: Mostly, the nurses are appointed for the remote triage services. They undergo special training and are skilled in delivering the initial medical services. The triage led by nurses is called nurse triage.

Doctor triage: Doctors lead this triage using audio and video communication that provides a clear picture of the medical issue at hand. Physicians instantly diagnose and analyze the further steps required to tackle the medical case and cultivate the best suited treatment plan for the patients to maximize the possibilities of positive outcomes.

Doctors are the most qualified candidates for providing the triage services. They are equipped with the knowledge and skills to handle critical situations delivering accurate diagnosis and support over remote consultations. 

Selecting the right remote triage partner: 

It is preferred to have a physician on board, for implementation of a successful triage service. The early interference for sickness or injury management minimizes the threat of the aftermath that might follow if ignored. Work partners work with the best in the field to provide timely intervention to injured workers. Connect with us for the finest medical services and a seamless experience.