There are four types of crm software you can choose from. Each has its own features and serves a definite purpose:

• Collaborative CRM allows your company’s department to share details about customers and make decisions based on aggregated data.
• Analytical CRM allows systematic analysis of consumer data and provides critical to business details.
• Operational CRM will enable us to provide support to the customer no matter which department they are connecting with.
• Strategic CRM is a customer-centric system that puts a customer’s needs in front of the staff, allowing them to react and offer better service or product when the consumer needs them.