BPO services are multi-layered and it has a different set of functioning for different audiences. Business ventures, companies, and industries of all stature and sizes are benefited from the services provided by any BPO company. For all the diverse places it serves its functions are also tied to providing tailor-made services to each sector.

Managing an entire business, company or industry can often lead to situations where some problem may occur. It may be a shortage of resources or special resolve for a department, improvisation of services, and re-evaluation of strategies, a BPO Company is capable of providing these services if the organization seems to require some support.

These are crucial services for business growth. There is another important factor that gives the entire process stability and duly contributes to the result. Customer service is the binding force between the client and the organization by creating a personal contact between the two. Customer Service Outsourcing gives the business the opportunity to take help from external service in managing customer matters intimately.

BPO- Types And Functioning

A BPO Company is basically divided into two types- the inbound call center and the outbound call center. All incoming calls are attained by the inbound call centers helping customers solving problems or answering their questions. For the outbound call center, the job is to lock on sales targets and push through to earn revenue.

The inbound call center is denoted to several tasks which may improve the performance of the company and in turn influence the sales module. Whereas, the outbound call center is dedicated to understanding the market and only approach when there is a distinct chance of profit. In simple terms, inbound call centers are directed towards serving the needs of customers. And, the outbound call center serves the requirements of the company.

Importance Of The Voice & Non-Voice Process

There are popularly two processes that are highly used in both inbound and outbound call center services. Voice and the non-voice process are utilized differently in each sector. As the name suggests, Voice Process is audible means through which call centers communicate and the non-voice process is referred to as inaudible means, such as, written or visual methods used by BPOs.

For the inbound voice process, the services include customer service and help desk operations. Outbound voice process refers to sales calls. On the other hand, the outbound non-voice process looks at making sales lead through chat or other connections. Social media Lead Generation agencies are one example of a non-voice process.

The inbound non-voice process has services like lead generation, marketing, and other internalized services to improve sales opportunities. However, both processes are equally important for the functioning of a BPO Company as they complete each other.

Whether its sales or help desk support, a BPO helps to give your customers an enhanced experience each time. The lead generation, fintech support, customer support, order taking are a few of the many eminent services provided by a BPO company.