Omni–channel contact center centralizes multiple communication platforms
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What is Omni Channel Call Center?
ConVox Omnichannel Solution enables communication across all popular channels like Voice, Chat, Video, Social Media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilization of resources.
Omni-channel is Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO,KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.
