Last year, Apple introduced the iPhone X as the company’s first phone with an OLED panel, a perfect quality leap to celebrate the tenth anniversary of the line. The Super Retina, which is the name by which this screen is known, managed to become one of the best in the market and positioned the iPhone X as a reference in its first attempt. The problem is that when they make such a big jump, you are more likely to have some stone in the road.

These months, some iPhone X users have been informing, through different community channels, of the existence of a significant defect on the screen of some units. According to Apple, the screen may have problems with the response of the touch panel due to a defective component of it. For this reason, and because it seems that the problem affects more people than expected, the company has launched a screen replacement program for the iPhone 6s screen replacement

Users affected by this problem should go to the dedicated website of Apple technical support, or request an appointment in an Apple Store, where they will attend you in a personalized way. The change of screen is completely free for the customer, although if your iPhone has suffered some major damage that could be an inconvenience for the repair, you will have to fix it first. In addition, you will not receive a warranty extension when opting for this program.

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As far as is known, any iPhone X could be susceptible to this screen defect . No specific serial numbers have been indicated, nor purchase dates or specific models, therefore, at the slightest sign that you may be suffering from this problem, it is best to contact Apple support.

IPhone X Screen Assembly Replacement

Broken screen? Touch does not work? Bad OLED screen? Use this guide to restore your iPhone X to the order of operation with a new screen, also known as screen assembly.

The combined speaker and headphone sensor assembly attached to the back of the screen is paired with your individual factory iPhone , so you must transfer it from your previous screen to the new one during any screen replacement. It contains the floodlight, which is part of the Face ID biometric safety feature . If it is damaged or replaced, Face ID will stop working, therefore take special care not to damage any of these components during this procedure. If it is damaged, only Apple can reset the Face ID function.

As of August 2018, replacing the iPhone X screen disables the ambient light sensor, even when using genuine Apple parts. Consequently, the auto brightness and True Tone functions will not work with replacement screens. This may be due to an error in iOS 11. The beta version of iOS 12 partially solves this problem, so it is possible that Apple will solve it in a future iOS update.