It is a common issue that why Canon printer goes offline on Windows PC. Check that the printer and PC are properly connected and make sure that the cable or USB is connected with the PC. Check the driver is installed in the PC for printer. Then must try with restarting the computer, as it works sometimes. Check the hardware problems, if any. When all these things are placed well and the problem is still not resolved. Then, there are many other reasons regarding why canon printer goes offline on Windows PC. Here are some reasons and their solutions in order to fix that.
- Driver issues
- Windows settings
- Hardware issues in the printer
- Power or cabling issues
- Network issues
Those are the issues one will be probably facing. Let’s discuss those reasons in brief and about their solutions as well.
- Driver Issues
Basically, printer depends on good drivers in order to function properly. If there is anything wrong with the driver then it may affect the working of the printer. So do the following for fixing this.
- Select the device manager by right click on the Windows start button.
- Go on the list and select printer.
- Update the driver software.
- According to your system, select automatic or manual while update the driver software.
- Finally, install the driver in your system and re check it.
If windows won’t be able to find the updated version, then re-checking the same driver also fix the issue.
- Windows settings
It might be possible that the windows setting has some error or issue which stops the printer working properly. Here are some thing for fixing the issue.
- Check the control panel and devices and printer.
- Select the ports tab by right click on the printer. Check that if the right port is selected. (For USB, USB port has to be selected, same applies on the network and Wi-Fi).
- Open the printer from the menu in a new window and keep in mind that there is no tick next to use printer offline. If there is any showed up then remove it and are check.
- Select the network and sharing center by going back on the control panel.
- Go with Advanced sharing settings.
- Must check that the network discovery, file and printer sharing are on enable mode.
- Hardware issues in the printer or PC
There is a hardware issue in the printer or PC. So first find out what is wrong with which device. Got with the printer first, check the cable which connect the printer with PC and if possible make it wireless. If not, then change the cable and re check. Check the USB too if it is connected with that. If the issue is not resolved by replacing the cable or USB, then there is something wrong with the printer. Go and buy a new one.
- Power or Cabling issues
When the printer goes offline by itself, or she is a problem of switching on and off automatically then it will definitely a power issue. Change the power cable or wall outlet but keep in mind that change one at a time and then re check. Go with either power cable or wall outlet, chaget it and then check the printer is working or not. Then check with another one if the problem still not resolved.
- Network Issues
This is due may arise when the printer is a network printer. In order to resolve this, go to the network settings and then check by login onto your router. The issue may be with the IP address, in which the printer connection with the IP address of another device. This is a common issue happens when the IP address is so much the same. To secure this for a future issue, assign the printer a static IP address.
Those were the issues which arise when the canon printer is offline. But there are some other solution as well which helps in order to fix the issue. Even the printer is on and connected to your PC and still showing in offline mode then here is step by step procedure which helps in resolving the issue.
- Step 1: Power Cycle Devices
First thing is to check the power cycling between your PC and printer. Turn off both PC and printer and then turn ion the printer after a couple of minutes and wait if it will connect to PC or not. After that turn on the PC and check weather the printer is showing online or not. Keep in mind that the printer is not in power saving mode.
- Step 2: Use Printer Software
If the issue is not resolves yet, then use the printer software that came along with the printer. Printer software helps in detecting the issue and fix any issues that are causing the printer to appear offline. If printer software is not available then download the My Printer software in order to manage the printer.
- Step 3: Set Printer Online
Sometimes there is something wrong with the settings even when the printer is online and connected. To resolve this, by going to Devices and Printers in Control panel and double click on the printer which is in the printer queue. Then check the pause printing and use printer offline status.
- Step 4: Run The Troubleshooter
Running the troubleshooter helps when the issue is with the Windows printing subsystem. Clock on the Run the troubleshooter link which is present in Manage the device screen for the printer (Go with Step2). After clicking the link, it will check the network settings, spooler services, etc. If the problem is related to Windows the troubleshooter completely works on that.
- Step 5: Check Printer Port
If the issue is not resolved yet, then the problem is with the port configuration. The printer with an IP address will certainly faces this issue. The port configuration working with the old IP address while the IP address of printer has changed. To resolve this, find the exact IP address for the printer. Then right click on the printer by going to Control Panel, Devices and Printers. After tgat click on the port icon and fine out which port is checked. Select that port and click on Configure Port. This will tell the IP address that the printer currently has. Enter the IP address and match the IP address of port and Printer for better working of the printer.
- Step 6: Remove and Re-Add Printer
If the problem still continues, then it’s better to remove and re-install it. Check all the settings of PC and printer before installing it so that the printer will be installed properly. If there is anything about removing the printer then go to the Control Panel, Devices and Printers, then right-click on the printer and choose Remove Device. Then must restart the PC after reinstalling the printer. After restarting the PC, windows will automatically detect the printer by clicking on the add printer.
Note – This process will not affect on the driver for the printer in PC. If there is anything wrong with driver them follow Step7.
- Step7: Reinstall Printer Driver
Download the updated version of the driver for the printer in PC. It’s better to remove the current print driver.
Those are the steps which help in resolving the issue. If the problem still not resolved then it’s better not to waste more time and contact with the expert of canon printer.
There are wireless and cable canon printers are for work-related or personal printing jobs face many issues regarding not responding to the printer. If the issue is constant then must contact the expert in canon printer repairing. But sometimes the Canon printer is not responding is the minor issue because of several reasons. A few simple steps can help in solving the issue.
Most of the times the issue is a shortage of communication between PC and printer. Here are some steps that help in resolving the issue.
- In your wireless Canon printer go to thee Set up button, then check Wireless LAN set up and click on ok button.
- Choose the Easy Setup by clicking on ok button.
- Before you click on ok button, chose Access Point and then enter he Wi-Fi password in order to connect with Wi-Fi.
- Look for setup disk and installing it in PC. For installing the Canon printer into PC, click on the run button of setup program.
- Install by selecting the Easy Install icon. On the newly loaded page printer on network will open. Then click on the option in order to move to the next step.
- Finally click on the next button for the installation process. Wait for a few minutes for complete installation.
When the installing process is completed, check with the Canon printer if it is still responding or not. If not then it’s better to seek an expert in this field.
Those were the steps or process for the issue when canon printer is not responding.
