Regardless of their sector, industries continue to revolutionize rapidly due to the advancements in technology, and the tourism industry is no exception.

Considering the hindrance caused in the travel and tourism throughout the globe due to the coronavirus in 2020, people are expecting to start traveling again soon and with better standards as international airports start to open up again.

Let’s have a look at how technology is changing the travel and tourism industry.

1.   Robots

Robotic technology is probably one of the coolest tourism technology trends that we are going to be seeing more this year. The use of robots in the travel and tourism industry is certainly not new. We have seen them in hotels helping and greeting guests, at the airport reading tags and matching baggage, and in the form of chatbots.

The use of robotic applications has further increased as a response to COVID, aiming to potentially reduce human-to-human contact. With the trend further growing this year and in the coming, we can certainly expect to see many more robotic technologies being introduced in the industry.

2.   Automation

Automation is another technology used in the tourism industry that is allowing companies to reduce their resource expenditures, ultimately helping them save extra cost and time. With its right implementations, automation has the tendency to change the landscape of corporate travel.

Some of the ways automation can help the tourism industry is by simplifying the booking process, centralizing information and increasing accuracy, and boosting sales by improving customer satisfaction.

The use of automation is expected to continue increasing as we slowly approach the post-COVID period. The sooner that travel businesses start making use of this technology, the quicker they will be able to reap the benefits of it.

3.   Contactless Payments

Another trend that is expected to rise in the tourism industry in 2021 is the use of contactless payments. This technology allows users to make payments easily even if they don’t have their debit or credit card on them. Since contactless payments are time savers, they tend to be quite beneficial for tourism businesses as they improve customer experience.

The onset of the Coronavirus is also causing people to avoid the exchange of cash with hand. Contact payments also eliminate the need for cash while making payments. Overall, the growth of this trend is also expected to increase in the upcoming years.

4.   Cybersecurity Measures

Just like any other industry, the travel and tourism industry is also prone to cyberattacks and security breaches. Since this industry has a huge amount of customer data, it is one of the major targets of cyberattacks. Two of the main threats include ransomware attacks and phishing attacks.

With cyberattacks becoming more sophisticated each passing day, implementing cybersecurity measures is the only effective way of protecting the data that your company holds. For this reason, we are expecting more travel companies to invest in cybersecurity in 2021.


All of the trends mentioned above are expected to take over the travel and tourism industry in the upcoming years. So, what are you waiting for? Adopt these rising trends for your company and also you can hire travel and tourism software development company today to emerge above your competition.