Keep your ATM working without a hitch. Be on the lookout for signs that tell you it’s time for routine maintenance or repairs. Here are some of the most common issues that your ATM might have. As soon as you see these indications, make sure you get professional help. Don’t wait until the problem worsens before you seek out help.
Problematic Dispenser
When customers try to withdraw money from the unit, do they run into problems? For instance, does it have a faulty dispenser? Sometimes, no cash comes out of the dispenser. That’s a hassle to fix. But if you don’t hire a pro to fix your cash machine and another customer’s account shows the debited amount of money with no cash coming out of the machine, that might discourage potential customers. Get that problem seen to by an expert technician.
Outdated Reader
When you look for an ATM, consider the card reader. Is it too outdated? It might not read the cards anymore then. If you have a new one, then that won’t work on the current run of cards that might already be a few years old. Instead, it’s a good idea to pick an ATM machine that works with mid-range options. That way, you won’t have to worry about an outdated card reader for your units.
Broken Keypad
If the keypad doesn’t work, that’s another common problem with ATMs. It could also turn customers off from using the machine. Some might be afraid that a broken keypad could lead to incorrect amounts or passwords. Even worse, it could be the result of someone tampering with the unit in an attempt to get their information. That thought would be enough to stop people from using your unit, as no one would want to withdraw money from an ATM that they think have been compromised. Otherwise, they could end up like other people who’ve had their money stolen out of their accounts.
Receipt Malfunctions
If you clicked “Print Receipt” at an ATM and no receipt comes out, the problem could be as simple as the unit running out of paper. However, with a malfunction, you’ll need to call a technician to check your unit and determine the cause of the problem. If this has been going on for a while, don’t wait any longer. If there’s something wrong with the machine, people will start looking for a different one.
Software Issues
Another issue that ATMs often have are software problems. When the software goes haywire, your ATM won’t work properly. It won’t be able to dispense money or allow customers to check their balance. One way to fix that is to call a seasoned technician to your place of business. Have a professional take a look at the unit to determine the extent and cause of the problem. Depending on how severe the issue is, it could either mean a minor repair, involve replacing a worn-out part, or you looking for a new ATM, one that’s not riddled with issues.
