While the eCommerce space is heating up and getting more and more competitive vis-a-vis prices and availability, there is one area that is getting more and more complicated. This is about last-mile delivery. Consumers have become habituated to purchasing stuff online. As they are growing more and more comfortable with online purchases, the line between brick & mortar business and online business is getting blurred. 

People now expect same day or at least quick delivery of products. This makes the simple logistics tracking app redundant. Indeed, consumers are now ordering even emergency medicines online and expecting same-day delivery. This is complicating the services of last-mile delivery companies. The expectations of on-demand delivery are increasing, and the last mile delivery service must gear up to it. 

On Demand Delivery Management 

Indeed, people don’t like to wait for the delivery of goods. This is abated by the fact that most people prepay the price of products online through debit or credit cards or by other means. As they are paying the price beforehand, they expect quick delivery. This necessitates on demand delivery management. The courier service people that crisscross the cities and towns for delivery of booked items to customers are always busy, yet courier services are hard-pressed. So, what is complicating the system? Let us see. 

  • Expectations for prompt delivery

Since customers expect on-time or fast delivery, delivery services are always looking to satisfy customers’ expectations. With so many customers booking products from different corners of a city or town, it is difficult for delivery services to satisfy every customer. 

  • Need for reducing delivery expenditure 

While most services can satisfy customer expectations, it tells on their bottom line since this is increasing their delivery expenditure. They need to induct more delivery personnel and vehicles.

The Solution 

All these problems can be sorted out to a great extent by optimizing vehicle utilization and delivery personnel. An on demand delivery management system that is integrated with various tools can be a good one for delivery services. 

Optimization With A Logistics Tracking App

The system comprises various tools whereby you can automate the scheduling of parcels and dispatch of parcels. This is the first step in ensuring optimization in the system. However, you require further optimization such as route optimization and tracking of vehicles with the help of an enhanced logistics tracking app. There are automated tools integrated with these systems which can optimize the user of delivery personnel, vehicles as well as routes. 

Indeed, such optimization can work wonders in bringing down delivery expenditure while ensuring that customers are kept in good humor. 

Conclusion

There is no denying the fact delivery services are doing a great job in satisfying customer expectations. Yet, there is a limit to stretching the resources. You need to make sure that your resources are optimally utilized, but not stretched to the point of failure. The solution to this lies in using a logistics tracking app. So, make sure that you are using good on-demand delivery software which comprises automatic scheduling, automatic dispatching as well as tools like route optimization and others.