What should I do if Arlo is failed to discover my device?
If you tried to set up and connect your Arlo device directly to a WiFi router without using an Arlo SmartHub or base station and Arlo failed to detect the device, read this article.
To troubleshoot a failed device discovery, check the following:
Make sure you’re using a 2.4 GHz WiFi network to connect your Arlo device. Only a 2.4 GHz band, not a 5 GHz band, can be used by your Arlo device.
Check to see if your phone or mobile device is linked to the same 2.4 GHz network as the camera you’re trying to connect to.
- Make sure you typed the correct SSID (network name) and password for your WiFi network. The SSID and password for the network are case-sensitive and must be entered exactly as written. You may view your password before submitting it by tapping the password eye symbol.
- Make sure your smartphone and Arlo aren’t too far away from your WiFi router. During the setup procedure, we recommend keeping your camera 10-15 feet (3-4.5 metres) away from your WiFi router. You may relocate the camera to any location within range of your WiFi router once it is set up and connected.
- While the camera is being discovered, make sure the camera’s LED is glowing blue. (The white LED ring on the Arlo Video Doorbell blinks.) If the camera LED blinks for more than two minutes without successfully connecting to your WiFi network, it may time out. Press the sync button again if the camera times out. Throughout the connection process, make sure the LED is blinking blue.
- When your camera read the QR code, make sure you heard the chime. To complete the onboarding process, you must hear a chime noise from the camera after scanning the QR code. Continue only once the QR code has been scanned and a chime has been heard. What should I do if my Arlo device won’t read the QR code when I connect it to a router?
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