5 Essential Features Of Order And Shipping Management Software Systems
There are a number of different operations going on behind the curtain for the smooth functioning of the supply chain. Starting from the procurement of materials to the delivery of the ordered product at the right address and the reverse logistics associated with the order fulfillment, a supply chain consist of different stages and aspects that are all equally crucial for customer satisfaction and the overall success of a business venture. In the 21st century, science and technology made dramatic progress and that paved the path for fully automated systems in the supply chain. Order and shipping management software basically manages the entire process of order completion right from the initial to the final stage.
These technological tools not only reduce the manpower otherwise required for supervising and managing the various facets of order fulfillment but also reduces the overhead costs and make your retail supply chain simpler, quicker, and more efficient. While selecting an order and shipping management software the following five features should take priority.
- Streamlined Order Processing And Management: Irrespective of the size of your business and the scale at which it operates, there are multiple channels through which an order is placed. It could be from the eCommerce page of your own company, or from eCommerce moguls like Amazon And eBay. The order and shipping management software systems are trained to manage the orders coming in from varied sources to form a streamlined structure onto a single interface. With centralized order processing, you can rest assured that not one purchase will go unfulfilled and your customers will be happy and content with the level of assistance they get.
- Inventory Management: Inventory management is one of the trickier bits of a supply chain. Without proper inventory management, you will not be able to bridge the gap between demand and supply, and the chances of unnecessary delays and similar setbacks also increase. One of the biggest benefits of an OMS is that they are often paired with inventory tracking systems for small businesses and large which makes managing inventory and warehousing infinitely simpler. Real-time tracking, regular updates, and ease of accessibility make these software tools invaluable for the supply chain. Common issues like products going out of stock and delayed reverse logistics can also be easily avoided with an OMS.
- Multiple Payment Channels and Support: Though the world is slowly going digital, many shoppers still prefer paying in cash for their orders rather than through online methods. At the same time, nowadays there are several digital channels available for payment through a debit or credit card or by UPI. Order and Shipping management software systems can support all of the numerous payment alternatives simultaneously and document all the transactions for future reference and evaluation. The best OMSs also come with added benefits like a fraud checker to make the payment procedure simple yet foolproof.
- Integrated Shipping Service: Once the order has been picked, packed, and shipped off for delivery, the seller’s job is more or less over. However, that does not necessarily mean that the order fulfillment has been completed. Until and unless the package has been delivered and received, the seller and the buyer will definitely like to know the occurrences or where the order is at any given instant. The order and shipping management software services integrate different shipping companies on the same platform so that all the individuals connected to the process of order completion stay up to date about the whereabouts of the package.
The primary objective for any business is to bring in maximum returns on investment (ROIs) and reach out to new customers while maintaining the current customer base and ensuring their satisfaction. With the order and shipping management software systems s you can not only manage the entire process of order completion more effectively but also boost sales and generate more revenues than your competitors in the same industry.