What are inbound call services?

A customer making a call to the call centre is known as an inbound call. These calls are made in order to get assistance related to queries or to get technical support. Various new modes of communications are used by customers to contact call centre like email, chat, or telephone calls.


Helpware company was launched in 2015. The company quickly made its name in the outsourcing industry by implementing a modern approach. The strategy mainly focused on building rich cultures and simply treating their employees better. This strategy helped Helpware gain popularity and established it as a seasoned organisation.


Unity communication is a USA Based international BPO with offices in the US, Philippines, Mexico, and Costa Rica – for both nearshore and offshore coverage. They specialise in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. Unity communication works with start-ups, SMB’s, and medium businesses that are looking to outsource for the first time.


SupportYourApp is a Support as a Service company providing multilingual, technology-enhanced customer support for esteemed tech companies. Driven by in-house cloud-based software and local talents, they have 24/7 Omnichannel support in up to 31 languages for clients..


Belkins is a top-rated lead generation agency that drives results for businesses in 50+ industries nationwide. They help B2B companies fulfil their sales potential by facilitating their lead generation processes. Their services include:

  • Appointment Setting
  • Lead Generation & Research
  • Influencer Marketing on LinkedIn

5. SMITH.ai

Smith.ai is a superior 24/7 virtual receptionist service that specialises in capturing and converting new clients who call, text, or chat on your website. Their professional, friendly North America-based receptionists do much more than answer calls and take messages — they screen potential clients based on your criteria, schedule appointments on your calendar, take payments for consultations and services, and make outbound calls to online leads and for outreach campaigns.


They have one mission: to convert more callers into customers and revolutionise the small business customer experience and they know how to achieve that mission.

With a proprietary development program, their #1 rated virtual receptionist are trained to provide professional and personable customer service so you can impress callers and grow your business.


Scale your tech company faster and skip the prospecting process with B2B sales qualified leads generated and vetted by top North American sales executives. Martal Group is a top lead generation & sales agency servicing B2B tech companies. They enhance your in-house sales team with top Sales Executives on demand, catering lead generation and sales services across 50+ verticals. Their team specialises in creating leads for SaaS, IT services and IOT vendors who cater to enterprise software, location-based services, search relevance, data annotation, video analytics, consumer insights, sales performance management, cloud backup, fleet management, AI-powered applications and other products.


c2o is a global leader in next-generation customer services and solutions. We provide teams and technology to streamline and optimise all phases of your customer and business journey by offering our world-class solution.


  • Our agents specialise at customer query and complain handling.
  • By outsourcing your inbound calls to us, we can help you save on your financial budget.
  • You no longer need to train your agents – let us train and get them onboard.
  • Your brand’s reputation becomes our reputation so you no longer have to worry about customer loyalty and satisfaction.