The front office department of a hotel is the nerve centre of the property, responsible for managing guest interactions, reservations, check-in and check-out processes, and a host of other important functions. This is precisely why the best hospitality management colleges in Kolkata put extraordinary emphasis on the subject of front-office management.
Hospitality management schools are nowadays accustoming the pupils to innovative technologies and modern trends that have completely revolutionised the front office department. In this article, we are going to highlight some emerging trends in the front office department.
Novel Trends in the Front Office Department
The incorporation of cutting-edge technologies has revivified the front office services, bringing more guest satisfaction and fulfilment in its wake. These include:
● Contactless Check-In and Check-Out
The COVID-19 pandemic has accelerated the adoption of contactless technologies in the hotel industry, including contactless check-in and check-out. Guests can use their smartphones to check in and receive a digital key, eliminating the need for face-to-face interactions with staff. This trend is here to stay.
● Mobile Concierge
Many hotels are now offering mobile concierge services that allow guests to request services and amenities through their smartphones. This includes everything from room service and housekeeping to restaurant reservations and spa appointments.
● Personalisation
The best hospitality management institutes in Kolkata always train the pupils so that they can identify the best-personalised services for the guests. Guests today expect a high level of personalisation during their stay at a hotel. Contemporary hotels use data analytics to gather information on the guests’ preferences and tailor their services accordingly. These could include recommendations for activities, restaurants, local sightseeing etc.
● Chatbots & Artificial Intelligence
Chatbots can handle common guest requests and questions, freeing up staff to focus on more complex interactions. Artificial intelligence can also be used to analyse guest data and predict their needs, allowing hotels to provide personalised service and anticipate guest preferences.
In conclusion, the front office department of the hotel industry is constantly evolving to meet the needs of modern guests. The best hospitality management schools in Kolkata are also not lagging behind, as they have inculcated many state-of-the-art technologies in their training programs.
