Understanding VoIP Calling

VoIP stands for Voice over Internet Protocol. VoIP is becoming a more popular option for telephony because so many companies have moved their business operations to cloud computing. VoIP technology allows businesses make affordable phone calls via the internet using a variety of software and apps. It is possible that you have heard of VoIP technology before. Microsoft Teams uses VoIP technology. You can also use video calling from your mobile phone.

Before we get into the details of what most organizations need, let’s take a look at the basics of VoIP telephony. This guide was written by our VoIP experts.

You should be aware of the essential features of a VoIP business phone system

VoIP telephony has many exciting features that will bring your business communications to the 21st Century. It can also save you money and time. VoIP is a great option for businesses that want to get rid of legacy PBX systems. It can reduce costs and even allow remote work.

These are some of the most requested features in our VoIP business phone system options:

Call Queues: Create a custom call queue based on logic and conditions to ensure that calls get routed to the right person and that no call goes unanswered.

Hunt Groups – A hunt group in a phone system is a feature that routes calls from one phone number to several numbers within a company. The group routes calls to members when they ring your company number.

Analytics and reporting – Access call reports, analytics, and stats with a touch of a button. Understand call answer rates, outbound call volume, missed calls statistics, and more.

Softphones and apps allow you to take your VoIP phone system wherever you go. Softphone and app clients for nearly any device.

Control panels – Configure your VoIP system settings easily using the easy to use control panels within the apps or within the web clients.

VoIP Experts VoIP systems enable remote working. Remote and hybrid work is now easier than ever because your team can take their extension anywhere they want, whether it’s at home or on the move.

Call recording – Record calls easily for quality control or training purposes.

This feature allows you to instantly see who is calling. We offer VoIP services that integrate CRM. This allows for’screen pop’, which instantly connects to a contact’s CRM profile to provide an agent/user all the information they require.


VoIP Experts provide businesses with a comprehensive package of VoIP and ISDN Switch Off services. These services provide a range of benefits, including improved efficiency, cost savings, proactive maintenance, expert support, and scalability.