The Genesys Cloud CX Certified Professional – Consolidated Exam (GCP-GCX) is a consolidated exam designed for individuals who want to prove their expertise in the Genesys Cloud CX platform. To succeed in the GCP-GCX exam, you need to prepare thoroughly. PassQuestion has recently cracked Genesys Cloud CX Certified Professional-Consolidated Exam (GCP-GCX) Real Questions that can help you to prepare effectively for the exam. The Genesys Cloud CX Certified Professional-Consolidated Exam (GCP-GCX) Real Questions offered by PassQuestion are an effective study tool for individuals who want to become proficient in the Genesys Cloud CX platform. With the right preparation, you can improve your chances of passing the GCP-GCX exam and becoming a Genesys Cloud CX Certified Professional.
Genesys Cloud CX: Professional Certification (GCP-GCX)
The Genesys Cloud CX Certified Professional – Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams:
- Genesys Cloud CX Certified Professional – Contact Center Administration
- Genesys Cloud CX Certified Professional – Implementation
- Genesys Cloud CX Certified Professional – Reporting and Analytics
You can now take this one consolidated exam instead of three separate exams to be qualified as a Genesys Cloud CX Certified Professional.
Note: To obtain the GCP certification, you may either take this consolidated exam or the three individual GCP exams listed above. The individual exams, however, will be deprecated by January 31, 2023.
Genesys Cloud CX Certified Professional – Consolidated Exam (GCP-GCX) Exam Details
Number of Questions: 55 questions
Test Duration: 120 minutes
Passing Score: 65%
Type of Exam: Multiple Choice, Multiple Select, and True/False Questions
Exam Language: English
Genesys Cloud CX: Professional Certification (GCP-GCX) Exam Objectives
Genesys Cloud CX Platform and CC Admin
ACD and Supervisor Tools
Roles, Permissions, and Divisions
Genesys Cloud CX Architect and Scripting
Outbound Dialing, QM, and WFM
Genesys Cloud CX Platform and Collaborate
Configurations of Genesys Cloud CX Collaborate
Features of Genesys Cloud CX Communicate
Genesys Cloud CX Reports
Dynamic Views
View Online Genesys Cloud CX Certified Professional – Consolidated Exam (GCP-GCX) Free Questions
1. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they needwithin Genesys Cloud CX?
A.Workgroups
B.Rooms
C.Groups
D.Roles
Answer: D
2. What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
A.With multiple active calls, click and drag an unselected call onto the previously selected call details.
B.Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C.Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
D.Haveall attendees call you. When all calls are active, click the Start Conference button.
Answer: A, D
3. Which of the following operating systems are supported byGenesys Cloud CX mobile applications? (Choose two.)
A.Harmony OS
B.iOS
C.Windows 10 Mobile
D.Android
Answer: B
4. Which of the following best defines the performance view for Queues?
A.Used to monitor real-time contact center metrics.
B.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C.Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D.Used to view historical data only.
Answer: C
5. Which view displays current metrics and information about queues ifyou have a membership?
A.Queues Activity
B.Queues Performance
C.My Queues Activity
D.Queues
Answer: C
6. Sam wants to installthe reporting app on his iPad to access metrics.
Which of the following apps does he need to install?
A.Genesys Cloud CX Admin
B.Genesys Cloud CX User
C.Genesys Cloud CX Reporting
D.Genesys Cloud CX Supervisor
Answer: C
