If you have canceled a ticket with TUI, you must be aware of the TUI refund policy and the time to receive the refund.TUI Airways has concise refund rules for passengers to understand quickly and conveniently get a refund. You will get to know about  How Long Does TUI Take to Refund? 

TUI refund policy:

  • In case the ticket is canceled within the same day of booking, a total refund will be given on cancellation
  • If the ticket is canceled after 24 hours of booking, a cancellation fee will be deducted before the refund.
  • If the ticket is of flex fare, full refunds will be given after cancellation. 
  • If the passenger misses the flight, no refunds will be given.
  • If the passenger can furnish proof of medical or any other emergency, full refunds will be made.

Time taken for the refund:

To know the TUI refund time, please refer to the points below:

  • If the ticket booking payment is made by debit/credit card: 7 – 10 days
  • If the booking payment is made by cash/cheque: it takes 15 – 20 days.

The process to apply for a refund:

Online request: After cancellation of a ticket to request for a refund of ticket money, you can do the following:

  • Go to the official website of TUI Airways
  • Click on “My Bookings”
  • Enter your ticket number and last name
  • Find the entire booking/cancellation information on the screen
  • Select the refund request form 
  • Enter the necessary details of ticket cancellation
  • Submit the refund request form 
  • TUI customer service will send you the latest updates on your refund status.

Call to request the refund: You can call the TUI Airways customer service to request the refund and for other refund queries. Connect with a customer service person and share your booking and cancellation details to know about the eligibility and refund status.

Therefore to know the TUI refund policy and time, kindly read the above illustrations and get an idea to get your refund at the earliest.