Travel plans can change unexpectedly, making it essential to understand the cancellation and refund policies of the airline you’re flying with. For passengers of Hawaiian Airlines, knowing these policies can help manage changes with minimal stress and financial impact. This comprehensive guide covers everything you need to know about the Hawaiian Airlines cancellation policy, ensuring you’re well-informed and prepared for any adjustments to your travel itinerary.

Hawaiian Airlines Cancellation Policy

Hawaiian Airlines offers a flexible cancellation policy designed to accommodate the varying needs of its passengers. The specifics of the policy can depend on the type of ticket purchased, the timing of the cancellation, and the reason for the cancellation.

24-Hour Risk-Free Cancellation

One of the most customer-friendly aspects of the Hawaiian Airlines cancellation policy is the 24-hour risk-free cancellation period. If you book a flight directly through Hawaiian Airlines, you can cancel your reservation within 24 hours of purchase without incurring any cancellation fees. This applies to all ticket types, providing you with a full refund as long as the booking is made at least seven days prior to the flight’s departure.

Cancellation Fees

Beyond the 24-hour window, cancellation fees may apply depending on the fare type:

  • Main Cabin Basic: Generally non-refundable and non-changeable. Cancellations lead to a forfeiture of the ticket cost.
  • Main Cabin: Refundable with a fee. The fee varies based on the route and other conditions.
  • First Class: More flexible, often allowing for changes and cancellations with minimal fees.

It’s important to review the specific terms and conditions associated with your ticket type when booking.

Hawaiian Airlines Refund Policy

Understanding the Hawaiian Airlines refund policy is crucial if you need to cancel your flight. Refunds are processed based on the fare rules of the ticket purchased.

Refundable vs. Non-Refundable Tickets

  • Refundable Tickets: These allow for cancellations with a full or partial refund, minus any applicable fees. Refunds are typically issued to the original form of payment.
  • Non-Refundable Tickets: These do not offer refunds. However, you may receive a credit for future travel after deducting any cancellation fees. Credits usually have an expiration date, so be sure to check the validity period.

How to Request a Refund

To request a refund, you can:

  • Online: Use the Manage Flights section on the Hawaiian Airlines website.
  • Phone: Contact Hawaiian Airlines customer service.
  • In-Person: Visit a Hawaiian Airlines ticket counter at the airport.

Ensure you have your ticket details and personal identification handy to expedite the process.

Exceptional Circumstances

Hawaiian Airlines may offer more flexible options in exceptional circumstances, such as:

  • Medical Emergencies: Providing documentation may allow for fee waivers or full refunds.
  • Severe Weather: If flights are canceled or significantly delayed due to weather, passengers are often eligible for full refunds or rebooking at no additional cost.
  • Military Orders: Active-duty military personnel can often cancel or change flights without fees when presenting deployment orders.

Additional Considerations

When dealing with cancellations and refunds, here are a few additional tips:

  • Travel Insurance: Consider purchasing travel insurance to cover unforeseen circumstances that may not be covered by the airline’s policy.
  • Frequent Flyer Miles: If you used HawaiianMiles for your booking, the miles will be returned to your account for refundable tickets. Non-refundable tickets may result in a loss of miles.
  • Third-Party Bookings: If you booked through a travel agency or third-party site, their cancellation policies might differ. Always confirm the terms with your booking source.


Navigating the Hawaiian Airlines cancellation policy and refund policy doesn’t have to be daunting. By understanding the key points outlined in this guide, you can manage your travel plans with confidence, knowing what to expect in terms of cancellations, fees, and refunds. Always check the most current policies directly with Hawaiian Airlines as terms can change over time, ensuring you have the latest information to make the best decision for your travel needs.