Encountering errors with your HP printer while using Windows 10 can be frustrating, especially when you’re in the middle of an important printing task. One common issue users face is the “HP printer in error state” message, which can disrupt the printing process and prevent you from completing your work efficiently. However, resolving this error is possible with the right troubleshooting steps. In this comprehensive guide, we’ll explore various methods to fix the Printer in Error State HP┬áissue on Windows 10, ensuring smooth and hassle-free printing operations.

Understanding the Error:

Before diving into the troubleshooting steps, it’s essential to understand what the “HP printer in error state” message means. This error typically indicates that the printer is unable to execute printing commands due to various reasons such as connectivity issues, outdated drivers, hardware problems, or conflicts with printer settings. By diagnosing the root cause of the error, you can apply the appropriate solutions to resolve it effectively.

Troubleshooting Steps:

1. Basic Checks:

Start by performing basic checks to ensure everything is in order. Verify that the HP printer is powered on and connected to both the power source and your computer via USB cable or Wi-Fi network. Ensure there are no paper jams, and the printer has enough ink or toner.

2. Restart Printer and Computer:

Sometimes, a simple restart can resolve many printer-related issues. Turn off the HP printer, wait for a few seconds, and then turn it back on. Similarly, restart your computer to refresh system settings.

3. Update Printer Drivers:

Outdated or corrupted printer drivers can often lead to the “printer in error state” problem. Visit the official HP website, navigate to the drivers and downloads section, and search for the latest drivers compatible with your printer model and Windows 10. Download and install the drivers, following the on-screen instructions.

4. Check Printer Status:

On your Windows 10 computer, go to Control Panel > Devices and Printers. Locate your HP printer, right-click on it, and select “See what’s printing.” Ensure that there are no pending print jobs. If the printer status is shown as offline or paused, right-click on the printer icon and select “Use Printer Online” or “Resume Printing” to change its status.

5. Clear Print Queue:

Sometimes, stuck print jobs can cause the printer to go into an error state. Open the print queue on your Windows 10 computer by typing “Devices and Printers” in the search bar and selecting it from the results. Right-click on your HP printer and select “See what’s printing.” Cancel all pending print jobs, and then try printing again.

6. Run Printer Troubleshooter:

Windows 10 includes a built-in printer troubleshooter that can automatically detect and fix common printing problems. To access it, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select “Printer” and follow the on-screen instructions to run the troubleshooter.

7. Reset Printer Spooler:

The printer spooler is a service that manages print jobs in the queue. Resetting the printer spooler can often resolve printing errors. Open the Run dialog box by pressing Windows Key + R, type “services.msc,” and press Enter. Scroll down and locate the “Print Spooler” service. Right-click on it and select “Restart.”

8. Check Firewall and Antivirus Settings:

Sometimes, firewall or antivirus settings may block communication between your computer and the printer, leading to the “printer in error state” issue. Temporarily disable your firewall or antivirus software and check if the problem persists. If disabling the security software resolves the issue, consider adding an exception for your printer in the settings.

9. Check for Windows Updates:

Ensure that your Windows 10 operating system is up to date with the latest updates from Microsoft. Go to Settings > Update & Security > Windows Update and click on “Check for updates.” If updates are available, download and install them, as they may include fixes for printer-related issues.

10. Contact HP Support:

If none of the above methods resolve the “HP printer in error state” problem, there may be a hardware issue with your printer that requires professional assistance. Contact HP customer support for further troubleshooting steps or to arrange for a repair or replacement of the printer.


Encountering the “HP printer in error state” message on Windows 10 can be frustrating, but with the right troubleshooting steps, you can resolve the issue and resume your printing tasks without further delay. Whether it’s updating printer drivers, clearing print queues, or running built-in troubleshooters, there are several methods available to fix the error and restore normal printing functionality. By following the comprehensive guide outlined above, you can effectively troubleshoot and resolve the “HP printer in error state” problem on Windows 10, ensuring smooth and efficient printing operations in the future.