What is a Patient Access Answering Service?

A patient access answering service is a vital component of any healthcare business. It is a specialized call center that handles incoming calls from patients, providing them with assistance and support for appointments, medical inquiries, and general concerns. These services are typically available 24/7 and can be customized to fit the specific needs of a healthcare facility.

The Need for Patient Access Answering Services

In today’s fast-paced world, patients expect quick and efficient communication with their healthcare providers. However, with the increasing number of patients, healthcare businesses may struggle to manage the high volume of incoming calls. This can lead to long wait times, missed calls, and frustrated patients. A patient access answering service can help alleviate these issues by providing round-the-clock support and improving the overall patient experience.

Statistics on Patient Access Answering Services

– A recent survey from the Beryl Institute – Ipsos PX Pulse revealed that one-third (33%) of those who have had a bad experience said they would switch providers as a result. This includes long wait times and difficulty scheduling appointments.
– Another study found that 66% of patients believe that timely access to care is the most important factor in choosing a healthcare provider.
– Deloitte’s 2019 Global Health Care Consumer Survey revealed that 74% of patients prefer to communicate with their healthcare providers via phone calls.
– A study by the American Medical Association found that missed calls can result in a loss of revenue of up to $200,000 per year for a medium-sized physician practice.

The Benefits of a Patient Access Answering Service

1. Improved Patient Satisfaction:

With a patient-access answering service, patients can easily schedule appointments, receive medical advice, and get their questions answered promptly. This leads to a more positive experience and increases patient satisfaction.

2. Increased Efficiency:

By outsourcing incoming calls to a patient-access answering service, healthcare businesses can focus on providing quality care to their patients without the added burden of managing phone calls. This can lead to increased productivity and efficiency within the organization.

3. 24/7 Availability:

A patient access answering service is available round-the-clock, including holidays and weekends. This ensures that patients can reach their healthcare providers at any time, improving access to care and overall patient experience.

4. Cost-Effective:

Hiring and training staff to handle incoming calls can be costly for healthcare businesses. By outsourcing to a patient access answering service, businesses can save on overhead costs and only pay for the services they use.

5. Customized Services:

Patient access answering services can be tailored to fit the specific needs of a healthcare business. This includes appointment scheduling, appointment reminders, and handling medical inquiries. This level of customization ensures that patients receive the support they need, and healthcare businesses can provide efficient and quality care.

Choose Call 4 Health for Your Patient Access Answering Service Needs

We are a leading patient access answering service provider based in Delray Beach, FL. With over 20 years of experience, we offer customizable solutions for healthcare businesses of all sizes. Our team of trained and experienced professionals ensures that patients receive the highest level of care and support, leading to increased patient satisfaction and improved business efficiency.

To learn more about Call 4 Health‘s patient access answering services, contact us at (855) 684-1741 for a free quote.