We are pleased to announce the release of the latest firmware for our IP series products. The new firmware focuses on enhancing stability and addressing potential issues that may arise from abnormal operations, such as sudden power loss and VDirector shutdown during the configuration process, which could result in alias loss or sorting discrepancies.

The following product models are eligible for the firmware upgrade:

If you have purchased any of the above products, we strongly recommend visiting the Downloads Section on the respective product page and selecting the “Upgrading tools” option to download the firmware update for your specific product.

Should you encounter any difficulties during the upgrade process, please don’t hesitate to contact us at [email protected]. We are available to provide remote assistance promptly.

Thank you for your attention and continued support.

Best regards,
AV Access