“I have had some problems with my machine caning repair Walnut Creek, California but they were quickly resolved. ” thanking me for my efforts. ” mechanically repaired by Bill”. Just what was the problem? He said nothing, just walked away like he had done it before.
So, I called the warranty company and talked to the engineer there who told me the same things, same story, same situation, same promises. All fine, until I dug and found out that Walnut Creek manufactures furniture not wicker, but wood. So, now I am out the door without my beautiful new dining table, coffee table, or any other wood furniture. With a simple phone call and a guarantee from the factory stating that if there is a defect in material or workmanship then they will replace the item at no extra cost.
Bill was livid. How could Walnut Creek knowingly sell furniture that did not have a proper warranty? I assured him that all furniture by Walnut Creek is manufactured to the highest standards of excellence and come with a warranty that is in writing and honored by the manufacturer. I sent him the receipt with the signed warranty that stated that should there be a defect in material or workmanship then the returned item would be replaced free of charge, and also provided a copy of the original purchase order showing the name of the retail store, model number, and the date of purchase.
The next step was to speak with the engineer. He said that sometimes when the machines are delivered the paperwork is not completely prepared. If this happens he would be more than willing to go over it with me, but only if I did not see something that violated our contract. He would also take care of the machine caning repair for me. I felt good about this because it meant that the problem wasn’t with my furniture but with the company.
Bill and I are still together and I have not lost hope that someday soon we would be able to again enjoy our furniture. I now realize that having an extended warranty was just a smart financial move on Walnut’s part. They were able to insure against future replacement costs. That saved them money.
Today I am able to pay less in heating and air conditioning repairs because of my proactive steps regarding warranty claims. It cost me a lot less money to replace the table with one of the higher quality metal and glass chairs. I did not have to pay the steep labor fees associated with replacing the caning repair. In fact, the labor cost of caning repair is actually less expensive than replacement. So today I am saving Walnut Creek money instead of spending it on caning repair.
I encourage other business owners to do the same thing. You don’t have to wait for your warranty to kick in. You can act preemptively to get additional warranty coverage. You don’t want to be stuck with poor workmanship or low standards, but you don’t have to pay too much for inferior equipment either.
When you purchase products from Walnut Creek, you should always have complete confidence that they are manufactured to the highest standards. You should never be afraid to call their manufacturer to report defects or problems with your equipment. They will honor your warranty. They will replace your goods under the terms of their warranty. You can trust them.
The other place to start is with the dealer. Many dealers are more than willing to work with you. They aren’t trying to sell you something. Dealers are motivated by profit.
You might be able to negotiate a discount with the caning repair Walnut Creek company. If they have been in business for many years, they have accumulated a lot of knowledge about caning repair. Perhaps they have special training or access to special parts.
Don’t let yourself fall victim to a faulty caning part. Do the smart thing. Instead of waiting for the warranty to kick in, shop for a reliable caning repair shop and get your machine caning repaired immediately. And, if you do happen to find a factory authorized distributor of Walnut Creek products, make sure that you follow the proper guidebook to ensure that your machine can be returned to excellent condition once again.
