Reasons for Netgear Router Firmware Update Failure

Several factors can contribute to Netgear nighthawk firmware update issues 

  • Unstable Internet Connection: A poor or intermittent internet connection can disrupt the firmware download process and cause an update failure.
  • Incorrect Router Model or Firmware Version: Attempting to install firmware meant for a different router model or an incompatible firmware version can lead to errors.
  • Browser Issues: Sometimes, browser-related problems, such as cache or cookie issues, can interfere with the firmware update process.
  • Security Software Interference: Antivirus programs or firewalls may block the firmware update, mistaking it for a potentially harmful action.
  • Corrupted Firmware File: If the downloaded firmware file is corrupt or incomplete, the update will likely fail.
  • Hardware Issues: In rare cases, hardware problems within the router may prevent a successful firmware update.

Preparing for Firmware Update

Before attempting the firmware update again, it is essential to prepare the router and your computer to ensure a smooth process:

  • Backup Your Router Settings: If the firmware update fails and causes a reset, you could lose your current router settings. Backing up the configuration will allow you to restore your preferences after the update.
  • Connect via Ethernet Cable: To prevent any disruptions during the update, connect your computer to the router using an Ethernet cable instead of relying on a wireless connection.
  • Disable VPN: If you use a VPN service, disable it temporarily as it may interfere with the firmware update process.

Troubleshooting Steps for Failed Firmware Update

Follow these troubleshooting steps to address the most common causes of a failed Netgear nighthawk firmware update issues

3.1. Check Internet Connectivity

Ensure that your internet connection is stable and working correctly. You can do this by opening a web browser and trying to access several websites. If there are any issues with your internet connection, resolve them before proceeding with the update.

3.2. Verify Router Model and Firmware Version

Confirm that you have downloaded the correct firmware for your specific Netgear router model. Installing firmware meant for another model can cause significant problems. Additionally, check if the current firmware version on your router is older than the one you are trying to install. If the existing firmware is already up-to-date, there is no need for an update.

3.3. Clear Browser Cache and Cookies

Clearing your browser’s cache and cookies can eliminate any conflicts that might occur during the firmware update. To do this, follow these general steps (specific steps may vary depending on your browser):

  • In Chrome: Go to Settings > Privacy and security > Clear browsing data.
  • In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
  • In Safari: Go to Safari > Clear History.

3.4. Disable Antivirus and Firewall

Temporarily disable any antivirus software and firewall on your computer. These security measures may sometimes interfere with the firmware update process. Remember to enable them again after the update is complete.

3.5. Reset Router to Default Settings

If all else fails, try resetting your Netgear router to its factory default settings. This action may resolve issues caused by conflicting settings or configurations. However, remember to back up your current router settings before performing the reset.

Manual Firmware Update Process

If the automatic firmware update fails repeatedly, you can attempt a manual update using the following steps:

Step 1: Visit the Netgear support website and navigate to the “Downloads” section.

Step 2: Enter your router’s model number to find the latest firmware version available for download.

Step 3: Download the firmware file to your computer.

Step 4: Access the Netgear router’s web interface through your browser (typically by entering “” or the router’s IP address in the address bar).

Step 5: Log in with your router’s admin credentials.

Step 6: Navigate to the “Advanced” or “Administration” section, and then select “Firmware Update” or a similar option.

Step 7: Click “Choose File” or “Browse” and select the firmware file you downloaded in Step 3.

Step 8: Click “Update” or “Upload” to start the manual firmware update process.

Step 9: Wait for the update to complete. Do not interrupt power or internet during this process.

Step 10: After successful completion, the router will restart with the updated firmware.

Contacting Netgear Support

If none of the troubleshooting steps work and you continue to experience failed firmware updates, it is best to reach out to Netgear’s customer support. They can provide additional guidance and assistance in resolving the issue.


Firmware updates for Netgear routers are essential to maintain the performance, security, and stability of the device. In the event of a Netgear router firmware update, identifying the root cause and following the appropriate troubleshooting steps will usually resolve the problem.

Always ensure that you have the correct firmware version for your router model and backup your settings before attempting any update. If difficulties persist, don’t hesitate to seek support from Netgear’s technical team for further assistance