The fastest way to speak to someone at Avianca is via phone call. The customer service agents are available 24 hours a day to assist the travelers whenever they require. Avianca advises its guests to contact them via a phone call when in need of immediate assistance. The steps required to locate Avianca’s phone number and make a call have been described in the following pointers:

  • Visit the official website of Avianca.

  • Scroll to the bottom of the website and click on Contact Us.

  • Choose your continent and country.

  • The phone numbers will appear.

  • Dial (+001)800-284-2622 (U.S.A.).

  • Carefully listen to the IVR commands.

  • Press the key instructed to speak to an agent.

  • After that, wait on hold according to the estimated time.

  • Soon, an agent will get on the call.

  • Speak to them about the issue and get the solution.

How do I talk to a live person at Avianca?

The majority of travelers want to speak to a live person whenever they encounter any problem. If you are also thinking: How do I talk to a live person at Avianca? Then, you can engage in live chat with the customer service agents at Avianca. The live chat services are equally effective as that of phone calls. In addition, the wait time is also very low. Follow these steps to connect to an agent via chat:

  • Head to the official website of Avianca.

  • Click on Information and Help and select Help Center.

  • Wait for the page to get loaded.

  • Click on the Question mark at the bottom of the page.

  • Choose either web chat or WhatsApp chat.

  • Wait for an agent to get connected.

  • Type your question and get the assistance.

How long does a refund from Avianca take?

It might take up to 30 days to get a refund from Avianca in your bank accounts. However, if you are opting to get a refund in your Avianca account as travel credits, it will only take up to seven business days. The refund process depends on various factors, such as bank, mode of payment, etc.

Can I email Avianca?

Yes, you can send an Email to Avianca customer service officials at [email protected]. However, Avianca doesn’t engage much with its guests via Email. So, it is advised to communicate with the customer service officials via other contact methods mentioned on the contact page of Avianca’s website.

Can I get my money back for the delayed flight?

Yes, a refund can be claimed if your flight was delayed for more than 4 hours. If the claim is not made, then the airline will not refund the money. So, make sure to make a claim on the website of Avianca. Other than delayed flights, Avianca also gives a refund if the flight was canceled due to internal reasons, voluntary denial of boarding, involuntary denial of boarding, baggage irregularities, restricted seats or inoperative seats, and cabin changes.

  • Travelers can make a claim request at the airport or online using the complaints, and congratulations form at the website of Avianca.

  • It is a must to have the reservation/ticket number, flight number, personal details of the travelers, and others to make a request for a claim.